Brian Jones
Fort Lauderdale
Summary
Service Technician with a proven track record at Power Source Repair Company, excelling in equipment troubleshooting and customer service. Adept at diagnosing complex issues and enhancing customer satisfaction through effective communication. Skilled in installation and repair, with a strong ability to work independently and train others in safety protocols.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Service Technician
Power Source Repair Company
03.2014 - 06.2024
- Diagnose and repair electrical and mechanical issues on various welding and plasma cutting equipment.
- Performed routine maintenance checks and software updates to ensure optimal performance of equipment.
- Performed calibrations to welding equipment.
- Performed field service trips to customer locations when needed.
- Responsible for tracking repairs as they work through the system.
- Explained diagnostic findings to customers and outlined repair or replacement options to increase customer satisfaction.
- Trained junior technicians on repair techniques and safety protocols.
Technical Support Representative
Solar Technology Inc
05.2010 - 06.2014
- Resolved technical issues for customers via phone and email communication.
- Provided training to new representatives on troubleshooting processes and customer service best practices.
- Collaborated with engineering team to escalate unresolved technical problems for further investigation.
- Analyzed customer feedback to identify recurring issues and propose solutions for product improvements.
- Performed field service trips all over the US to ensure customer satisfaction including training customers on troubleshooting techniques.
- Performed repairs on equipment sent to the factory including component level repairs.
Owner/Operator
BC Burners
09.2002 - 11.2009
- Owned and operated a small HVAC company dedicated to oil and gas burner installation and servicing.
- Steadily grew the business and built a great reputation till I sold it in 2009 with over 1000 customers on the books.
Education
Associate in Electronics Engineering Technology - Electrical Engineering
Lincoln Technical Institute
Allentown, PASkills
- Customer service
- Equipment troubleshooting
- Diagnostic testing
- Professional and courteous
- Installation and repair
- Work with minimal supervision
- Valid Driver's license
- Documentation and reporting
Certification
- Miller certified repair technician
- Lincoln certified repair technician
- Pace certified solder trainer
- First aid certified through NSP (National Ski Patrol)
Timeline
Service Technician
Power Source Repair Company
03.2014 - 06.2024
Technical Support Representative
Solar Technology Inc
05.2010 - 06.2014
Owner/Operator
BC Burners
09.2002 - 11.2009
Associate in Electronics Engineering Technology - Electrical Engineering
Lincoln Technical Institute