BRIAN KEITH
Doha
Summary
Customer service professional with robust background in assisting customers and resolving inquiries effectively. Recognized for strong problem-solving skills and maintaining positive customer experience. Team-oriented with focus on collaboration and achieving results, adaptable to changing environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Agent & POS Operator
Qatar International Airport
11.2022 - Current
- Used cumartic machines for issuing tokens and performed POS operations
- Efficiently processed transactions for passengers, ensuring minimal wait time
- Handled payments securely, including cash, credit cards, and Traveler's Cheques
- Provided high levels of customer service to international travelers
- Ensured documentation and cash were secure at all times
- Assisted in resolving customer complaints professionally and promptly
Till Operator & Customer Agent
Salit Centre Mall
11.2021 - 09.2022
- Retail transactions and customer service duties in a busy shopping environment
- Managed daily transactions using the POS system, ensuring accuracy and efficiency
- Provided friendly and courteous service to mall customers, addressing their needs and queries
- Handled cash, debit, and credit card transactions securely
- Assisted in restocking and ensuring the shop was well-maintained
- Ensured that any security breaches or issues were reported to supervisors
POS Operator
Fairmont Hotels & Resorts
02.2020 - 11.2020
- Worked in a luxury hospitality environment, utilizing the POS system efficiently
- Processed customer payments for hotel services and amenities using the POS system
- Ensured all customer transactions were handled with confidentiality
- Maintained a high degree of customer service, ensuring guests had a pleasant experience
- Assisted in resolving guest inquiries and complaints in a professional manner
Education
High School Diploma -
Mugai
Skills
- Customer service
- Data entry
- Problem resolution
- Outstanding communication skills
- Empathetic and genuine
- Call center experience
- Active listening
- Customer complaint resolution
Certification
- Certified Information Systems Security Professional (CISSP)
- [Name of Certification] [Issuing Organization] [Year Month]
- Teaching English as a Foreign Language (TEFL) Certification
- Basic Life Support Certification (BLS)
Languages
Arabic
Timeline
Customer Service Agent & POS Operator
Qatar International Airport
11.2022 - Current
Till Operator & Customer Agent
Salit Centre Mall
11.2021 - 09.2022
POS Operator
Fairmont Hotels & Resorts
02.2020 - 11.2020
High School Diploma -
Mugai
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