Brian Kemp
Flint
Summary
Dedicated professional with extensive experience in operations management. Known for optimizing delivery processes and fostering team collaboration to improve service reliability and customer satisfaction. Committed to driving continuous improvement and operational efficiency.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Operations Manager
Promed Delivery
Grand Blanc, MI
02.1995 - Current
- Streamlined delivery operations to enhance efficiency and reduce turnaround times.
- Implemented process improvements that increased service reliability and customer satisfaction.
- Managed logistics coordination, optimizing routes for cost-effective delivery solutions.
- Led cross-functional teams in executing strategic initiatives to improve operational performance.
- Executed staffing decisions, including recruitment and termination, to align workforce with organizational goals.
- Executed contracting and termination processes for independent contractors.
- Facilitated communication between customer service teams and drivers to enhance operational efficiency.
- Engaged directly with company president to support organizational goals and decision-making processes.
- Developed training programs for staff, fostering a culture of continuous improvement and safety awareness.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established strong relationships with vendors, negotiating contracts to optimize supply chain management.
- Oversaw budget planning and resource allocation, ensuring operational goals aligned with company objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Education
High School Diploma -
Holly High School
HollySkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Function as liaison between account managers and drivers
- Work with human resources and upper management for disciplinary issues and corrective action
- Logistics management
Certification
Fork truck certification
Timeline
Operations Manager
Promed Delivery
02.1995 - Current
High School Diploma -
Holly High School