Brian Kim
Whitestone,NY
Summary
I am a qualified and committed candidate with proven ability to provide excellent customer service in a retail or logistics settings. I also have a strong understanding of retail logistics processes, including inventory management, shipping/receiving, order fulfillment, basic mechanical understanding and experience with tools/equipment. Most importantly I possess excellent communication and problem-solving skills while being committed to providing a positive customer experience and maximizing performance and profits for my employer.
Overview
11
11
years of professional experience
Work History
Manager of Operations
On Time Cleaners
03.2020 - 05.2022
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
- Operated traditional and computer-operated washers and dryers while observing all safety protocols.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Analyzed sales data to identify opportunities for improvement and created action plans to capitalize on those opportunities.
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
- Increased revenue/profits from an average revenue of $390k to $620k (Annual) including retail/residential and wholesale accounts.
Manager
Broadway Cleaners
10.2018 - 02.2020
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Controlled costs to keep business operating within budget and increase profits.
- Increased revenue/profits from an average revenue of $200k to $340k (Annual)
Manager's Assistant
Sunshine Cleaners
02.2017 - 09.2017
- Used POS system to collect payments from customers, providing invoice for proof of transaction.
- Evaluated garments to segregate delicate and non-delicate items, providing extra scrutiny to easily damaged clothing.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Examined and sorted articles according to color, fabric, soil level and required cleaning technique.
Automotive Service Advisor
RPM Motorsports
06.2022 - 05.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Delivery Driver
Sunshine Cleaners
08.2016 - 02.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Barista
Starbucks
03.2012 - 06.2016
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
Education
Associate of Applied Science - Business
Nassau Community College
Garden City, NY05.2012
High School Diploma -
Great Neck South High School
Great Neck, NY06.2009
Skills
- Performance Monitoring and Evaluation
- Supply Chain Management
- Operational Efficiency
- Superior Customer Service
- Product Distribution
- Vehicle Systems
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Spanish
Limited Working
Timeline
Automotive Service Advisor
RPM Motorsports
06.2022 - 05.2023
Manager of Operations
On Time Cleaners
03.2020 - 05.2022
Manager
Broadway Cleaners
10.2018 - 02.2020
Manager's Assistant
Sunshine Cleaners
02.2017 - 09.2017
Delivery Driver
Sunshine Cleaners
08.2016 - 02.2017
Barista
Starbucks
03.2012 - 06.2016
Associate of Applied Science - Business
Nassau Community College
High School Diploma -
Great Neck South High School
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