Brian Kirsch
Seabrook,TX
Summary
Highly motivated to make a positive impact in business and industry.
Overview
28
28
years of professional experience
Work History
Sales Supervisor
Houston Distribution Company
11.2021 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Promoted exceptional customer service by engaging clients on sales floor.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Constructed displays and signs to promote specified products and sales promotions.
- Communicated customer feedback and complaints to team members to promote proper resolution.
Restaurant Manager
Dennys Restaurant
01.2012 - 12.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Law Enforcement Officer
Harris County Sheriff Office
04.1996 - 01.2011
- Strengthened relationships with other law enforcement agencies, resulting in seamless collaboration during joint operations or investigations.
- Effectively managed high-stress situations while ensuring the safety of individuals involved using de-escalation techniques when necessary.
- Answered emergency calls for help from citizens and business owners.
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills
- District 3 Patrol Division
- Assigned Power Shift ; escalated crime impact shift
- Assigned specialized Unit BARS; designated Felony Apprehension Unit; Burglary Apprehension Response Team
- Worked cold cases involving Burglary and Narcotic cases with a high resolve rate; also in progress Felony Crimes
- Awarded several Merits for Service and departmental accolades
- Apprehended suspects by utilizing effective communication, negotiation, and conflict resolution skills.
- Completed comprehensive training courses in firearms proficiency, self-defense tactics, first aid response, crisis management, among others for professional growth as a law enforcement officer.
- Supported fellow officers during high-risk situations by providing backup, tactical support, and clear communication throughout incidents.
Education
No Degree - Criminal Justice
University of Houston - Downtown
Houston, TX04.1986
Skills
- Community policing
- Self-defense techniques
- Crime Prevention
- Report Writing
- Defensive tactics training
- Surveillance
- Self-defense training
- Search and seizure procedures
- Police reports
- Courtroom Testimony
- Cultural Awareness
- Court preparation
Accomplishments
- Received several Awards for performance of service
- Attained Advance Peace Officer License
- Aided in development of training strategies both within law enforcement and other industries
Timeline
Sales Supervisor
Houston Distribution Company
11.2021 - Current
Restaurant Manager
Dennys Restaurant
01.2012 - 12.2022
Law Enforcement Officer
Harris County Sheriff Office
04.1996 - 01.2011
No Degree - Criminal Justice
University of Houston - Downtown
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