Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brian Kleiner

Phoenix,AZ

Summary

I achieved excellent customer satisfaction at Factory Motor Parts Company by using my problem-solving abilities and product knowledge to deliver the products my customers required to be profitable in their business. I am calm in high-pressure situations, consistently solving the problem at hand with satisfactory results. Fostered customer loyalty through active listening and critical thinking, significantly contributing to repeat business.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Factory Motor Parts Company
05.2018 - Current
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Promptly responded to inquiries and requests from prospective customers.
  • Investigated and resolved service and delivery concerns.
  • Provide product information and specifications for available inventory.
  • Achieved high-quality service by adhering to company policies and procedures during each interaction.
  • Consistently met or exceeded performance goals, contributing to the overall success of the call center.

Sales Associate

Vintage Ford & Chevrolet Parts of Arizona
04.2014 - 04.2018
  • Help customers locate products in store and special orders for their vehicle applications. Also check for parts compatibility with other manufacturers.
  • Create relationships with customers to encourage repeat business.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming environment.
  • Create merchandise displays and stocked shelves to maintain product availability and store appearance.
  • Prepared merchandise for sales floor by packaging and pricing.

Education

High School Diploma -

Dubuque Senior High School
Dubuque, IA
06.1991

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Product Knowledge
  • Prioritization

Certification

Certified as an ASE Parts Specialist. Also previously certified as an ASE Automotive Master Technician. Currently expired.

Timeline

Customer Service Representative

Factory Motor Parts Company
05.2018 - Current

Sales Associate

Vintage Ford & Chevrolet Parts of Arizona
04.2014 - 04.2018

High School Diploma -

Dubuque Senior High School

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Brian Kleiner