Summary
Overview
Work History
Education
Skills
Timeline
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Brian Lopez

Harrisburg,PA

Summary

If you are looking for someone with a knack for deep diving and DELIVER RESULTS, look no further, dedicated and motivated bilingual individual, who excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve site and network goals.

Overview

11
11
years of professional experience

Work History

Fulfillment Associate

Amazon
09.2024 - Current


  • Ensuring that customers are able to order and receive desired items.
  • Learning Ambassador, - Earned the trust of leadership in order to use my knowledge and skills in the Outbound department to train new and existing associates on the process.
  • Backup Learning Trainer, - Earned the trust of leadership and the learning team to use my experience as an Ambassador to cover for trainers and take over for their responsibilities.
  • Ensuring that new associates are trained and develop the proper methods to excel in the department.


Learning Trainer

Amazon
06.2020 - Current
  • Trained and mentored new personnel hired to fulfill various roles.
  • Monitored day-to-day activities, noting areas needing improvement and implementing plans for rectification.
  • Assisted Operations in implementing a program that increased start up time and saving the company $5 million annually (labor costs).
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Developed training aids, including training cards, multimedia visual aids, computer tutorials and reference materials.
  • Assessed additional needs based on training progress and collaborated with management to meet all requirements.
  • Monitored participant workflow and behaviors throughout training process.
  • Documented attendance, participation and progress.
  • Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
  • Coordinated administrative functions necessary to deliver and document training programs.
  • Maintained organization of documents, materials and equipment.
  • Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
  • Assessed role gaps and developed training schedule to meet identified needs.

Fulfillment Associate

Amazon
01.2015 - 01.2018
  • Stow - Performed duties which include stowing freight in prime locations making items available for customer orders, knowledge of RF scanner use, and ability to lift/maneuver freight up to 50 lbs.
  • Problem Solving - Knowledge and ability to dive deep and solve problems associated with receive and stow errors.
  • Ensuring that customers are able to order and receive desired items.
  • Fun Committee - Earned the trust of leadership to assist in planning and implementing activities within the Fulfillment Center.
  • Appeals Panel - Ensured that Amazon was consistent in the implementation of its policies with all Associates.

Data Entry Clerk

DMS MARKETING INC
01.2014 - 01.2015
  • Completed data entry tasks with accuracy and efficiency.
  • Entered client information into databases quickly and with minimal errors.
  • Verified accuracy and validity of data entered in databases
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence and creating reports.
  • Sorted documents and maintained organized filing process.

Education

High School Diploma -

Central Dauphin High School
Harrisburg, PA
07-2023

Skills

  • Detail Oriented, Proficient Interpersonal Skills, Excellent Organization,
  • Teamwork Driven, Proficient Time Management, and Verbal Communication Skills
  • Active Listening Skills, Sharp Problem Solver
  • Personable, Reliable, and Responsible
  • Adaptive Team Player with an Upbeat, Positive Attitude
  • Microsoft Office products and applications experience

Timeline

Fulfillment Associate

Amazon
09.2024 - Current

Learning Trainer

Amazon
06.2020 - Current

Fulfillment Associate

Amazon
01.2015 - 01.2018

Data Entry Clerk

DMS MARKETING INC
01.2014 - 01.2015

High School Diploma -

Central Dauphin High School

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Brian Lopez