Brian Lotspeich
Cleburne,TX
Summary
Accomplished Service Manager known for problem-solving and operational excellence. Focused on achieving goals and fostering employee relations to create high-performing teams that consistently meet customer needs.
Overview
23
23
years of professional experience
Work History
Service Manager
Prevost Car
Fort Worth, TX
07.2019 - 02.2026
- Led service operations to enhance customer satisfaction and retention.
- Streamlined maintenance processes, reducing turnaround times for vehicle repairs.
- Coordinated training programs to elevate staff skills and service quality.
- Developed and implemented service protocols to ensure compliance with safety regulations.
- Supervised service team, fostering a collaborative environment that improved overall performance.
- Analyzed service metrics to identify improvement opportunities and drive operational efficiency.
- Established relationships with vendors to negotiate favorable terms and improve service delivery.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Monitored and controlled calibration of shop tools and build equipment inspections.
- used well was microsoft office excel, word, power point, also used SAP systems
- ran daily reports and shared with the team to track productivity and on/off work order status
Service Team Leader
Prevost Car
Fort Worth, TX
02.2015 - 07.2019
- Led service team in delivering high-quality customer support for complex vehicle systems.
- Mentored staff, enhancing team performance and knowledge of maintenance protocols.
- Coordinated cross-functional collaboration to address technical challenges and improve service delivery.
- Trained and assisted up to 21 service members regularly.
- Established open atmosphere for team members and participants to openly communicate thoughts and opinions.
- Encouraged collaboration and social interaction while increasing understanding and appreciation of cause served.
- Closely supervised team and volunteers to uncover needs and improve quality of services offered.
- Provided technical assistance with service operations and connected participants to external resources.
- Maintained regular communication with program participants and associates to promote future initiatives, organize new projects and share program achievements.
- Enhanced team productivity by providing continuous feedback and coaching on performance and goals.
Service Technician
Prevost Car
Fort Worth, TX
10.2008 - 02.2014
- Diagnosed and repaired mechanical issues in various vehicle systems, ensuring operational reliability.
- Conducted routine maintenance checks to uphold safety standards and enhance vehicle performance.
- Collaborated with team members to identify process improvements, increasing efficiency in service delivery.
- Trained junior technicians on repair techniques and company protocols to boost team competence.
- Experienced with detroit series 60 engines ddec 1 to ddec v. i have diagnosed all problems with the engine to rebuilding the engines.
- Factory trained on the Volvo D-13 engine from epa 07 to the present engines along with aftertreatment systems DPF and SCR.
- on all Prevost buses diagnosed all issues on the brake and air system rotor and caliper brakes to drum brakes, steering and suspension systems
- good with electrical starting / charging systems that were 12/24 volt systems. had multiplex training.
- HVAC certified 609 trained, our systems consisted of freon levels from 6.5 lbs - 27 lbs 134a with systems having up to 4 expansion valves. a/c compressors from carrier O5G to bitzer and sanden style. along with the Volvo 9700 HVAC roof system.
- I have a strong ability to adapt and over come obstacles during trouble shooting and im a quick learner.
Service Technician
Saia Motor Freight
Grand Prairie, TX
02.2003 - 10.2008
- diagnosed and repaired all components on the trucks.
- engine, clutch, air system and brakes, electrical systems, 5th wheel repair.
- routine services and maintenance.
Education
High School Diploma -
South Grand Prairie
Grand Prairie, TXSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Goal oriented
- Operational efficiency
- Goal setting
- Continuous improvement
- Customer service management
- Employee relations
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of up to 21 staff members.
Timeline
Service Manager
Prevost Car
07.2019 - 02.2026
Service Team Leader
Prevost Car
02.2015 - 07.2019
Service Technician
Prevost Car
10.2008 - 02.2014
Service Technician
Saia Motor Freight
02.2003 - 10.2008
High School Diploma -
South Grand Prairie