Brian MacDonald
Rochester,NY
Summary
Goal-oriented account manager with extensive experience in territory planning sales cycle management, and quota attainment. Proficient in leveraging technology to measure and provide accurate sales forecasts for management, develop and manage targeted prospecting campaigns, and grow the business.
Overview
2027
2027
years of professional experience
Work History
TCC - Emergency Communications
City of Rochester, NY
Rochester, NY
01.2025 - Current
- Answer 911 calls for both emergency and non-emergency situations
- Seize control of each call to obtain accurate location and situational information, then determine call type and course of action
- Protected caller privacy by adhering to confidentiality protocols
- Follow appropriate procedures and protocol, including EMD Protocol
- Leverage technology to narrow down location of caller during potentially life threatening situations
- Maintained communication with caller during volatile and life-threatening situations, providing reassurance and critical information
Account Executive
8x8
Orlando, FL
2016 - 2017
- Collaborated with field sales rep to create marketing strategies that aligned with sales objectives.
- Developed list of targeted accounts and created prospecting campaigns, leveraging functionality built into Salesforce to manage and track campaign success and areas of improvement
- Managed customer accounts to enhance retention, remain ahead of potential competitors, and expand product footprint within accounts
Territory Account Manager
Symantec
Springfield, OR
2010 - 2015
- Managed entire sales cycle: Prospecting to close
- Developed quarterly territory plan, identifying top accounts and forecasting expected closed revenue
- Continuous prospecting for new business within territory to manage a healthy pipeline of new potential business
- Managed network of internal product technicians and external channel partners to support sales initiatives
- Responded to RFPs and managed the entire RFP process
- Scheduled QBRs with accounts to review performance, address shortfalls, and identify future growth opportunities
- Assisted customers in resolving product or service issues quickly and efficiently
Education
Some College (No Degree) - Business Management
Berkeley College
New York, NYSkills
- Emergency response
- Call management
- Customer relationship management
- Account retention strategies
- Salesforce functionality
- RFP management
- Territory planning
- Continuous prospecting
Accomplishments
Sales Rep of the Year - FY15 - 155% attainment/$2.2M Quota
Timeline
TCC - Emergency Communications
City of Rochester, NY
01.2025 - Current
Account Executive
8x8
2016 - 2017
Territory Account Manager
Symantec
2010 - 2015
Some College (No Degree) - Business Management
Berkeley College