Brian Maraj
Jamaica,NY
Summary
Professional with solid foundation in regional management and team leadership. Skilled in strategic planning, operational efficiency, and driving performance outcomes. Strong focus on fostering collaboration, adapting to change, and delivering measurable results. Known for effective communication, problem-solving abilities, and commitment to organizational goals.
Overview
15
15
years of professional experience
Work History
Regional Director - East Coast
Fenix Logistix INC
Jamaica, NY
07.2023 - Current
- Represent the Head of Ground handling at various meetings key stakeholder & airport third party meetings.
- Ensure service level agreements are met to ensure the highest level of service is offered to our customers.
- Implement standard SOP and operating standards to help showcase Fenix Logistix company as a new growing ground handling company that can be recognized by its standard of work and delivery.
- Create a great place to work through recognition and communicating with the team by role modeling the company’s ethics of employee value.
- Deliver consistently high department standards through robust routines and processes, delivering operational excellence and responsible for the safety and welfare of our employees.
- Identifying any inefficiencies identified at stations that’s driving unnecessary costs or impacting on quality delivery
- Responsible for the performance management and development of the team across East coast region.
- Build and develop stakeholders’ relationship across the various Airports.
- Complete weekly / monthly performance and Financial reports and any recorded incidents accidents deviations from the company standards.
- Developed and implemented strategic initiatives to optimize resource allocation and reduce costs.
- Streamlined communication processes, facilitating collaboration between regional offices and corporate headquarters.
- Analyzed operational performance metrics to identify areas for improvement and drive strategic decision-making.
- Oversaw budget management, ensuring alignment with organizational goals while maintaining financial discipline.
- Mentored emerging leaders within operations, fostering professional development and succession planning initiatives.
Airport Services Duty Officer
Qatar Airways
New York
01.2012 - 06.2023
- Handled reservation and sales as well as all around flight operations while delivering five star customer services.
- Maintaining workflow by studying methods to improve teamwork
- Preparing daily reports to vendors and corporate management
- Resolving customer complaints regarding travel arrangements and customer experience
- Facilitated human resources activities and responsibilities
- Keeping track of KPI & SPI Performance
- Monitoring ramp operations to comply with Qatar Airways policies
- Supervising flight handling activities such as editing, check-in, boarding, baggage loading, cargo loading, catering, aircraft turnaround handling.
- Managing flight delays, disruptions, denied boarding procedures to ensure 5 star customer service recovery
- Supervise GHA quality to ensure a safe, secure on time departure
- Providing input and suggestions to management to improve the effectiveness of the daily operations and customer experiences.
- Managing and controlling manpower on the shift in order to optimize utilization and to maintain staff moral and discipline.
- Managed disrupted passengers and ensure 5 star customer service recovery
Operations Manager
Avis Budget Group
New York
03.2021 - 07.2021
- Supervise the daily operations and sales functions to ensure maximization of fleet utilization, incremental revenue, customer satisfaction and employee management.
- Perform duties and provides service in accordance to established operation procedures and company policies.
- Supervise the counter, service and/or bus area as assigned.
- Inspect vehicles and assets on the ready line to ensure compliance with established quality standards
- Plan, direct and control the preparation of returned vehicles for the next rental
- Build and maintain business relationships to facilitate organizational profitability
- Responsible for the development of new employees and the on-going performance assessment of current employees.
- Recommend appropriate corrective action where necessary
- Direct and guide the servicing of customers at the rental counters.
Ramp Duty Manager
JetWay Aviation Group
New York
01.2011 - 01.2012
- Monitoring the loading and unloading of the aircraft while managing ramp/bagroom staff.
- Implementing safety procedures and ensuring KPI targets are met.
- Ensuring all ramp operation during the arrivals and departures are in compliance.
- Acquired overall knowledge of Dangerous Goods Regulations.
Education
High School -
John Adams High School
New York, NY01-2010
Skills
- Organization skills
- Quick decision-making
- Effective Listening skills
- Solution-oriented
- Time management
- Leadership skills
- Attention to detail
- Teamwork
- Budget Management
- Quality Assurance
- Process Improvement
- Operations management
- Training & development
- Process improvement
Timeline
Regional Director - East Coast
Fenix Logistix INC
07.2023 - Current
Operations Manager
Avis Budget Group
03.2021 - 07.2021
Airport Services Duty Officer
Qatar Airways
01.2012 - 06.2023
Ramp Duty Manager
JetWay Aviation Group
01.2011 - 01.2012
High School -
John Adams High School