Accomplished Restaurant Manager with a proven track record at Red Lobster, enhancing operational efficiency and customer satisfaction. Expert in team management and inventory control, significantly reducing waste. Skilled in fostering customer engagement and staff development, leading to a noticeable improvement in service quality and sales figures.
Hi, I’m
Brian Martin
Lockport,NY
Summary
Overview
46
years of professional experience
Work History
Red Lobster
Restaurant Manager
12.1989 - 05.2024
Job overview
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Stouffer’s Hotel And Resorts
Food and Beverage Manager
06.1984 - 12.1989
Job overview
- Managed inventory effectively, reducing waste and optimizing stock levels.
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Organized successful special events that contributed to increased sales figures.
- Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
Apple Grove Inn
Server
03.1978 - 05.1984
Job overview
Education
Genesee Community CollegeBatavia, NY
Associate Of Applied Business from Marketing
05.1984
University Overview
Skills
- Team Management
- Inventory control and record keeping
- Customer Engagement
- Staff Management
Timeline
Restaurant Manager
Red Lobster
12.1989 - 05.2024
Food and Beverage Manager
Stouffer’s Hotel And Resorts
06.1984 - 12.1989
Server
Apple Grove Inn
03.1978 - 05.1984
Genesee Community College
Associate Of Applied Business from Marketing
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