Summary
Overview
Work History
Education
Skills
Timeline
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Brian McCafferty

Seminole,FL

Summary

Dynamic leader with a proven track record at Best Buy, adept in team leadership and sales management. Excelled in building high-performing teams, enhancing customer satisfaction, and achieving sales targets. Known for exceptional time management and adaptability, consistently fostering strong client relationships and driving business growth.

Overview

14
14
years of professional experience

Work History

Geek Squad Manager

Best Buy
10.2018 - Current
  • Established team priorities, maintained schedules and monitored performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Defined clear targets and objectives and communicated to other team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Computer Sales Supervisor

Best Buy
01.2016 - 10.2018
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Created detailed sales reports for upper management, highlighting trends and areas for improvement in the department''s operations.

Home Theater Sales Supervisor

Best Buy
01.2013 - 01.2016
  • Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
  • Organized weekly team meetings to discuss progress, challenges, and opportunities for growth.
  • Developed strong relationships with key clients, resulting in repeat business and increased revenue.

Media Sales Supervisor

Best Buy
06.2010 - 01.2013
  • Built relationships with customers and community to establish long-term business growth.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed strong client relationships through consistent communication and exceptional customer service.

Education

Associate of Arts And Sciences -

St. Petersburg College
St. Petersburg, FL
06-2005

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Sales Techniques
  • Sales management
  • Staff Training
  • Schedule Management

Timeline

Geek Squad Manager

Best Buy
10.2018 - Current

Computer Sales Supervisor

Best Buy
01.2016 - 10.2018

Home Theater Sales Supervisor

Best Buy
01.2013 - 01.2016

Media Sales Supervisor

Best Buy
06.2010 - 01.2013

Associate of Arts And Sciences -

St. Petersburg College

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Brian McCafferty