Hi, I’m
Justin Hammons
Yakima,WA
Summary
Attentive retail manager experienced in guiding and motivating top-quality talent. Well-versed in assessing sales performance and managing staff performance against challenging expectations. Committed to consistently fostering superior customer service standards and communicating with tact and diplomacy.
Overview
14
years of professional experience
Work History
Geek SquadYakima, WA
Geek Squad Manager
04.2019 - Current
Job overview
- Objectively improved the customer experience by decreasing average repair time, increasing repair accuracy, and improving communication frequency
- Researched key business issues, collecting and analyzing quantitative and qualitative data.
- Translated needs, issues and ideas into effective strategies and action plans.
- Mastered processes and focused on continuous innovation to provide world-class service to clients.
- Encouraged team of 10 consulting professionals to make sales and provided training on effective strategies to agents.
Geek SquadPrescott, AZ
Advanced Repair Agent
12.2018 - 04.2019
Job overview
- Delivered an exceptional customer experience through accurate diagnosis and repair of client devices
- Directed other agents and Best Buy employees to deliver memorable customer experiences through clear communication, accurate recording of client concerns, and complete explanations of service performed
- Installed, managed and updated operating systems and supported applications.
- Managed security options and software in computers and networks to maintain privacy and protection from viruses and attacks.
- Performed system and component failure analysis using diagnostic troubleshooting techniques.
Geek Squad - Best BuyPrescott, AZ
Consultation Agent
05.2017 - 12.2018
Job overview
- Diagnosed device issues through troubleshooting and listening skills to suggest the optimal solution for clients
- Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Immaculate Conception Catholic ParishCottonwood, AZ
Youth Minister
07.2009 - 07.2012
Job overview
- Demonstrated effective leadership to church, including managing daily operations, developing and administering annual budget and promoting compassionate pastoral care to members and public.
- Improved operations and functions of church committees by clarifying objectives and empowering other committee members to take responsibility.
- Worked with church leadership, parents and volunteers to establish clear goals and guidelines for church youth.
- Guided staff and volunteers in administering education, youth, social action, fellowship and pastoral care ministry programs.
Education
Yavapai CollegePrescott, AZ
Associate of Science from Physics / Astronomy
05.2015
Skills
- Staff Management
- Budget Management
- Process Optimization
- Analytical Thinking
- Leadership Development
- Problem-Solving
- Management Coaching
- Relationship Selling
- Team Leadership
- Quality Assurance
- Training Management
- Staff Scheduling
- Performance Evaluation and Monitoring
- Hiring and Onboarding
- Sales Tracking
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