Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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MARIO AGUILAR

San Pedro,United States

Summary

Seasoned professional with several years of experience delivering critical on-site technical support and consulting services. Practiced at offering hands-on monitoring and troubleshooting to resolve problematic hardware and software issues. Special focus on drafting customized upgrade and migration plans to meet organizational threshold levels. Detail-oriented approach to research and IT project document compilation.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Consultation Agent

Best Buy (Geek Squad)
Torrance, United States
10.2024 - Current
  • Assist customers with technology issues, achieving high satisfaction through effective solutions.
  • Provide technical advice, contributing to improved service efficiency and customer retention.
  • Diagnose and resolve hardware and software problems on devices such as MacBooks, iPhones, Airpods, and Windows computers.
  • Diagnose and troubleshoot complex technical issues for customers while maintaining detailed documentation of solutions and repair processes.
  • Guide customers through hardware and software solutions, delivering clear technical explanations that bridge knowledge gaps.
  • Provided training sessions for new staff on service protocols, policies and tools.
  • Participated in regular meetings with management team to discuss progress towards goals.
  • Maintained accurate records of customer interactions, transactions, comments and complaints.
  • Collaborated closely with other departments such as marketing and sales in order to ensure successful implementation of projects.

CAREGIVER

Diana's Caregiving
Rancho Palos Verdes, United States
12.2020 - 06.2022
  • Provided personal care, enhancing patients' comfort and well-being
  • Administered medications, ensuring adherence to physician directives
  • Maintained patient records, facilitating effective communication with supervisors
  • Assisted with mobility, promoting independence and safety
  • Accompanied clients to appointments, offering support and companionship
  • Delivered comprehensive patient care through medication management, vital signs monitoring, and wound dressing, while maintaining detailed progress records for optimal health outcomes.

Education

Bachelor of Science - Computer Information Technology

California State University of Northridge
Northridge, California
07.2025

High School Diploma -

Port of Los Angeles High School
San Pedro, California
05.2019

Skills

  • Customer Service
  • Problem Solving
  • Active Listening
  • Organization
  • Time Management
  • Typing Proficiency
  • Data recovery
  • IT documentation
  • Hardware and software repair & training

Languages

  • Spanish
  • English

Certification

  • AASP Onboarding for Apprentices at Apple Atlas
    OCT 2024
  • AASP Onboarding for Technicians at Apple Atlas
    OCT 2024
  • AASP Onboarding Electives at Apple Atlas
    OCT 2024

Timeline

Consultation Agent

Best Buy (Geek Squad)
10.2024 - Current

CAREGIVER

Diana's Caregiving
12.2020 - 06.2022

Bachelor of Science - Computer Information Technology

California State University of Northridge

High School Diploma -

Port of Los Angeles High School

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