Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rikifel Cedeno

Ridgewood,NY

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

8
8
years of professional experience

Work History

Geek Squad Manager

Best Buy
03.2020 - Current
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Streamlined IT support processes, resulting in increased productivity within the department.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Head Cashier Supervisor

Modells Sporing Goods
06.2016 - 08.2019
  • Increased customer satisfaction by addressing and resolving customer issues promptly and professionally.
  • Streamlined checkout processes for faster transactions, resulting in shorter wait times for customers.
  • Implemented new training materials to improve cashier efficiency and accuracy.
  • Reduced shrinkage with diligent monitoring of cash handling procedures and regular audits.

Education

Associate of Science - Computer Science And Programming

Borough of Manhattan Community College of The City University of New York
New York, NY
05.2018

Skills

  • Strategic Planning
  • Business Development
  • Time Management
  • Complex Problem-Solving
  • Team Leadership
  • Employee Development
  • Hardware Installation
  • Application installations
  • Help Desk Operations
  • Desktop Technical Support
  • Data Recovery

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Geek Squad Manager

Best Buy
03.2020 - Current

Head Cashier Supervisor

Modells Sporing Goods
06.2016 - 08.2019

Associate of Science - Computer Science And Programming

Borough of Manhattan Community College of The City University of New York

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Rikifel Cedeno