Summary
Overview
Work History
Skills
Timeline
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Raymond Tejeda

Raymond Tejeda

Houston,TX

Summary

Objectives To seek a position of employment where there is a possibly of growth within the Company. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

14
14
years of professional experience

Work History

Geek Squad Manager

Best Buy
Houston, TX
04.2019 - Current
  • Manages the day-to-day operations of the precinct and auto tech bay including scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets
  • Provides work direction, training and development for a team of diverse agents
  • Monitors agent skill set achievement
  • Communicates and coaches a team of diverse agents to help achieve company strategy, local business plans and execute SOP
  • Analyzes and evaluates both financial and agent performance to develop plans that drive precinct and auto tech bay performance and overall services revenue
  • Managing the entire store operation while acting as manager on duty including monitoring sales activity, employee productivity, merchandising standards, customer service, and processing
  • Provide direction and management authorization as needed, resolve complex client/customer issues
  • Assists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we’ve already sold.

Sales Computing Supervisor

Best Buy
Houston, TX
03.2017 - 03.2019
  • Lead a merchandise department within the store by demonstrating advanced product knowledge and leading merchandise responsibilities (restocking, organization and display, price changes)
  • Provide advanced knowledge of merchandise to customers, explaining features and differences between merchandise and providing purchasing advice to customers
  • Provide coaching and training to associates on the team and throughout the store as needed
  • Execute activities related to store initiatives to offer customers additional products and services related to merchandise category (special sale items, credit card applications)
  • Troubleshoot and provide solutions for customer complaints, escalating to management when necessary
  • Leader On Duty responsibilities as needed.

Samsung Experience

Best Buy
Houston, TX
08.2015 - 03.2017
  • Ensured Customers are well informed about the latest Samsung product knowledgeable
  • Helped coach my team be up to date with the latest Samsung products by completing my weekly coaching s
  • Drove results making sure I met my quarterly goals
  • My exceptional performance allowed me to qualify for the Million Dollar club twice in a VPL role.

Store Manager

SHOEGASM
New York, NY
08.2009 - 08.2015
  • Completed store operational requirements by scheduling and assigning employees, following up on work results
  • Managed store staff by orienting, training, coaching, counseling, and disciplining employees
  • Formulated pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
  • Secured merchandise by implementing security systems and measures such as checking bags before leaving or closing the store
  • Maintained the stability and reputation of the store by complying with legal requirements for example: checking for Id’s at the time of purchasing
  • Kept employees motivated, resolved conflicts, and ensuring they are meeting sales profit.

Skills

  • Leadership
  • Tech-savvy
  • Attention to detail
  • Customer Service
  • Relationship building
  • Scheduling
  • Microsoft office
  • Communication
  • Problem-solving
  • Client Engagement
  • Employee Management
  • Integrity and Honesty

Timeline

Geek Squad Manager

Best Buy
04.2019 - Current

Sales Computing Supervisor

Best Buy
03.2017 - 03.2019

Samsung Experience

Best Buy
08.2015 - 03.2017

Store Manager

SHOEGASM
08.2009 - 08.2015

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Raymond Tejeda