Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian McDonough

Calhoun,LA

Summary

Dynamic Service Manager with a proven track record at Greystone Rentals, excelling in customer service management and team leadership. Enhanced customer satisfaction through effective problem-solving and employee training, while implementing tailored maintenance programs that reduced unexpected breakdowns. Recognized for transforming challenges into opportunities, fostering strong client relationships.

Overview

21
21
years of professional experience

Work History

Service Manager

Greystone Rentals
10.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.

Shop Foreman

JTB Rentals
05.2023 - 10.2023
  • Collaborated with management to develop short-term and long-range plans for shop improvements, resulting in increased revenue growth.
  • Managed warranty claims efficiently by liaising with manufacturers directly which led to quicker resolution times.
  • Created custom preventative maintenance programs tailored to individual client needs, resulting in fewer unexpected breakdowns.
  • Increased overall productivity by implementing efficient scheduling systems to optimize mechanic workload distribution.
  • Established strong relationships with vendors, ensuring timely delivery of high-quality parts at competitive prices.

Field Service Technician

Sunbelt Rentals
03.2020 - 05.2023
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Established positive customer relationships by providing punctual, cost-effective solutions.

Shop Foreman

JPS Equipment Rental
05.2015 - 03.2020
  • Oversaw maintenance and repair of shop equipment.
  • Directed daily operations of team of 12 technicians and shop professionals.
  • Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.
  • Maintained open lines of communication with upper management regarding shop updates, challenges faced, and potential opportunities for growth or improvement.

Shop Foreman

Blueline Rental
06.2004 - 07.2015
  • Used hand and power tools, equipment, and instruments accurately.
  • Oversaw maintenance and repair of equipment.
  • Directed daily operations of team of 20 technicians and shop professionals.
  • Conducted thorough inspections of completed work, ensuring all projects met or exceeded company and client expectations before final delivery.
  • Increased shop efficiency by implementing streamlined processes and organizing work areas.
  • Trained and coached employees to improve performance and skills.
  • Verified safe and proper operation of wide range of power tools, equipment and instruments.

Education

Richardson High School
West Monroe, LA

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Critical thinking
  • Employee training and development
  • Customer service management
  • Reliable and responsible

Timeline

Service Manager

Greystone Rentals
10.2023 - Current

Shop Foreman

JTB Rentals
05.2023 - 10.2023

Field Service Technician

Sunbelt Rentals
03.2020 - 05.2023

Shop Foreman

JPS Equipment Rental
05.2015 - 03.2020

Shop Foreman

Blueline Rental
06.2004 - 07.2015

Richardson High School

Similar Profiles

CREATE PROFILE