Brian McKenna
Oak Ridge,NJ
Summary
Experience in customer service jobs where communication and friendly service is crucial. Works well with handling transactions in a quick and organized manner.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Welcome Center Staff Member
YMCA of the Oranges
06.2024 - 08.2024
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Organized, maintained and updated information in computer databases.
- Sold and Renewed memberships both in person and over the phone
Fuel Associate
Wawa
11.2021 - 03.2022
- Trained and mentored new employees on company procedures and safety protocols.
- Contributed to station profitability by upselling products and services during customer interactions.
- Managed cash transactions accurately while maintaining proper documentation for all financial activities within the station.
- Performed maintenance tasks on pumps, nozzles, hoses, filters, and other components to ensure optimal functionality at all times.
Education
Accounting
Pennsylvania State University
University Park, PA05-2027
High School Diploma -
Pope John XXIII Regional High School
Sparta, NJ05-2023
Skills
- Strong Work Ethic
- First Aid Training
- Cross-cultural sensitivity
- Basic accounting
- Data Entry
- Customer service and assistance
- Schedule Management
- Cash handling experience
- Telephone answering
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
Certification
- First Aid, CPR, and AED Certification - American Red Cross or American Heart Association.
Languages
Spanish
Limited Working
Timeline
Welcome Center Staff Member
YMCA of the Oranges
06.2024 - 08.2024
Fuel Associate
Wawa
11.2021 - 03.2022
Accounting
Pennsylvania State University
High School Diploma -
Pope John XXIII Regional High School
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