Overview
Work History
Education
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Skills
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Brian Mingus

Brian Mingus

Waterford,WI

Overview

19
19
years of professional experience

Work History

Customer Care and Logistics

Quality Air Forwarding
Milwaukee, WI
11.2011 - Current
  • First person contact for customer for both initial quoting through end delivery.
  • Answering phone and emails from customers as well as setting logistics of freight from small packages to full trucks.
  • Tracking progress and updating customers in a fast paced air carrier environment.
  • Maintaining records throughout the process. From records of the quote through the delivery of the product.
  • Working with TSA and Customs as part of the air carrier logistics

Operations Supervisor

Roadrunner Transportation Systems Inc.
Cudahy, WI
03.2006 - 11.2011
  • Directed employees on how to use equipment properly and safely.
  • Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
  • Trained new employees on proper job functions and company policies and procedures.
  • Oversaw implementation of procedures, goals and objectives within operations.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented departmental policies and standards in conjunction with management to streamline internal processes.

Operations Supervisor

Conway Trucking
Franklin, WI
11.2004 - 02.2006
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Monitored staff performance and provided feedback for improvement.
  • Ensured compliance with all safety regulations in the workplace.
  • Implemented cost-saving measures throughout the organization's operations.
  • Trained, mentored and motivated employees to maximize team productivity.

Education

Bachelor of Science - Geography - GIS

University of Wisconsin - Whitewater
Whitewater, WI
05.2004

Work Availability

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Quote

There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin

Skills

  • Customer service and care
  • Customer needs anticipation and conflict mitigation
  • Customer acquisition and retention
  • Logistics support and recovery
  • Transportation and logistics planning
  • Adherence to high customer service standards

Timeline

Customer Care and Logistics

Quality Air Forwarding
11.2011 - Current

Operations Supervisor

Roadrunner Transportation Systems Inc.
03.2006 - 11.2011

Operations Supervisor

Conway Trucking
11.2004 - 02.2006

Bachelor of Science - Geography - GIS

University of Wisconsin - Whitewater

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Brian Mingus