Brian Mingus
Waterford,WI
Overview
19
19
years of professional experience
Work History
Customer Care and Logistics
Quality Air Forwarding
Milwaukee, WI
11.2011 - Current
- First person contact for customer for both initial quoting through end delivery.
- Answering phone and emails from customers as well as setting logistics of freight from small packages to full trucks.
- Tracking progress and updating customers in a fast paced air carrier environment.
- Maintaining records throughout the process. From records of the quote through the delivery of the product.
- Working with TSA and Customs as part of the air carrier logistics
Operations Supervisor
Roadrunner Transportation Systems Inc.
Cudahy, WI
03.2006 - 11.2011
- Directed employees on how to use equipment properly and safely.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
- Trained new employees on proper job functions and company policies and procedures.
- Oversaw implementation of procedures, goals and objectives within operations.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Operations Supervisor
Conway Trucking
Franklin, WI
11.2004 - 02.2006
- Identified areas of improvement and developed strategies to increase efficiency.
- Monitored staff performance and provided feedback for improvement.
- Ensured compliance with all safety regulations in the workplace.
- Implemented cost-saving measures throughout the organization's operations.
- Trained, mentored and motivated employees to maximize team productivity.
Education
Bachelor of Science - Geography - GIS
University of Wisconsin - Whitewater
Whitewater, WI05.2004
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Skills
- Customer service and care
- Customer needs anticipation and conflict mitigation
- Customer acquisition and retention
- Logistics support and recovery
- Transportation and logistics planning
- Adherence to high customer service standards
Timeline
Customer Care and Logistics
Quality Air Forwarding
11.2011 - Current
Operations Supervisor
Roadrunner Transportation Systems Inc.
03.2006 - 11.2011
Operations Supervisor
Conway Trucking
11.2004 - 02.2006
Bachelor of Science - Geography - GIS
University of Wisconsin - Whitewater
Similar Profiles
Jeffrey DrotzurJeffrey Drotzur
Operations Supervisor at Quality Air Forwarding Inc.Operations Supervisor at Quality Air Forwarding Inc.
Brian MingusBrian Mingus
Customer Care and Logistics at Quality Air ForwardingCustomer Care and Logistics at Quality Air Forwarding
MITCHELL MAERZMITCHELL MAERZ
HVAC Technician at Quality Air/Fintastic Air ConditioningHVAC Technician at Quality Air/Fintastic Air Conditioning
Michele GrunzeMichele Grunze
Institutional Account Director at Ashfield Healthcare OBO VeruInstitutional Account Director at Ashfield Healthcare OBO Veru
Connor WarnkeConnor Warnke
Customer Service Representative at The Home Depot IncCustomer Service Representative at The Home Depot Inc