Dynamic and dependable professional with a proven track record at C and W Pizza, excelling in operations management and customer service. Skilled in inventory management and delivery scheduling, I foster positive relationships while ensuring timely, accurate deliveries. Recognized for maintaining high performance standards and a commitment to quality assurance.
Overview
8
8
years of professional experience
Work History
Delivery Driver
One Love Logistics
06.2025 - Current
Loaded truck and properly secured items to prevent damage for deliveries.
Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivered packages to customer doorsteps and business offices.
Verified accuracy of all deliveries against order forms.
Operations Manager/Shift Manager/Key Holder
C and W Pizza (Dominos Francise)
07.2017 - 04.2025
Supervised operations staff and kept employees compliant with company policies and procedures.
Analyzed and reported on key performance metrics to senior management.
Led hiring, onboarding and training of new hires to fulfill business requirements.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Reported issues to higher management with great detail.
Trained and guided team members to maintain high productivity and performance metrics.
Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Interacted well with customers to build connections and nurture relationships.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Kept employees operating productively and working on task to meet business and customer needs.
Cooperated with coworkers to improve customer experience and manage storefront.
Tracked receipts, employee hours, and inventory movements.
Supervised employees and oversaw quality compliance with company standards for food and services.
Excelled in every store position and regularly backed up front-line staff.