Brian Murphy
Kings Park,NY
Summary
Effective team leader with over 20 years of both Mopar and Hyundai Parts experience, who excels at resolving escalated issues across the dealership, in all departments that require parts-related help. I always strive to provide the best possible experience for the customer, providing them with parts and service in a timely manner and benefiting the dealer's reputation as a whole. I pride myself on my hard working mentality, and determination to not only grow the parts department profitability, but assist in growing the overall value of the dealership.
Overview
20
20
years of professional experience
Work History
Parts Manager
Browns JCDR and Alfa Romeo
483 RT 112
07.2022 - Current
- processes for the Service repair shop to be first and foremost.
- Trained staff on inventory management systems for improved efficiency and accuracy.
- Streamlined parts ordering process, reducing lead times and increasing order accuracy.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Led team meetings to discuss workflow improvements, fostering collaboration and communication among staff.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Ordered parts for customers, repair shops and our service department.
- MRA claims, core returns & obsolescence returns.
Assistant Parts Manager
Huntington Jeep Chrysler Dodge Ram And Hyundai
Huntington , NY
05.2010 - 07.2022
- Submitting and receiving orders Daily
- Verifying data accuracy of the inventory
- Assisting by answering questions, responding to inquiries and handling telephone requests
- Working with Factory representatives in ways to reduce obsolescence
- Promoting Teamwork and cross department collaboration
- Enhancing profitability through up-selling , dealer rewards programs, and new department processes
- Reducing expense spending by securing low-cost shop supplies
- Guiding and directing employees with daily tasks and parts-related projects
- Daily Pras+ Warranty and disposition list
- Ensuring parts are in stock through calculated lost sales, and PartsEye orders
Parts Advisor
Huntington Jeep Chrysler Dodge Ram And Hyundai
Huntington, NY
02.2006 - 05.2010
- Answering customer telephone calls promptly and in an appropriate manner
- Completing over the phone orders , for both repair shops and over the counter customers
- Receiving, stocking, and replenishing inventory as needed
- Handling warranty factory returns and scrapped parts as needed
Education
Parts Management I & II
NCMi 20 Group
Kansas City, MO09-2019
Certificate In Automotive Technology - Automotive Engineering Technology
Boces Of Northport
Northport, NY2006
High School Diploma -
Northport High School
Northport, NY2004
Skills
- Team Leader and Motivator
- Process orientated
- Result driven
- Proficient in reducing obsolescence
- Inventory management
- Problem-solving abilities
Timeline
Parts Manager
Browns JCDR and Alfa Romeo
07.2022 - Current
Assistant Parts Manager
Huntington Jeep Chrysler Dodge Ram And Hyundai
05.2010 - 07.2022
Parts Advisor
Huntington Jeep Chrysler Dodge Ram And Hyundai
02.2006 - 05.2010
Parts Management I & II
NCMi 20 Group
Certificate In Automotive Technology - Automotive Engineering Technology
Boces Of Northport
High School Diploma -
Northport High School