Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brian Myers

Brian Myers

Columbus,OH

Summary

Results-driven assistant manager with a strong focus on team leadership and customer service. Proven ability in optimizing store operations and enhancing employee performance through effective training and development.

Dynamic professional experienced in team leadership and store operations. Skilled in problem-solving and decision-making, with a track record of improving customer engagement and operational efficiency through targeted initiatives and team collaboration.

Dedicated assistant manager with expertise in staff training and inventory management. Known for cultivating a supportive workplace culture and implementing strategies that enhance service quality and team effectiveness.

Overview

11
11
years of professional experience

Work History

Assistant Manager

Big Lots
Columbus, OH
03.2021 - 02.2024
  • Facilitated management of daily store operations, prioritizing seamless workflow and optimal customer experience.
  • Facilitated onboarding and skill development for new employees to enhance team collaboration.
  • Optimized inventory management processes, resulting in improved accuracy and a reduction in stock discrepancies.
  • Coordinated promotional events, enhancing customer engagement and driving foot traffic.
  • Tracked employee performance metrics and offered targeted feedback to optimize overall team efficiency.
  • Collaborated with management to develop and implement strategies aimed at improving service quality and operational performance.
  • Managed day-to-day operations to fulfill performance quality and service expectations effectively.
  • Managed store environment maintenance, prioritizing cleanliness and safety to enhance overall customer experience.
  • Facilitated a supportive workplace culture through the development of strong relationships with colleagues.
  • Performed systematic inventory counts to validate stock accuracy, rectify discrepancies, and project future inventory needs.
  • Directed inventory control processes to ensure product availability while minimizing expenses.
  • Developed junior staff capabilities by offering constructive feedback and fostering skill enhancement in assigned roles.
  • Facilitated a collaborative environment by promoting teamwork and cooperation on various project initiatives.
  • Established consistent communication channels through regular meetings and updates to support organizational alignment.
  • Cultivated team spirit by actively recognizing high performers and celebrating collective accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored and evaluated store operations and equipment through regular inspections to uphold safety standards.
  • Conducted weekly team meetings aimed at enhancing collaboration and driving a culture of continuous improvement.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Managed daily activities to uphold high standards of store cleanliness and organization.

Owner/Operator

Do Over Enterprises
Columbus,OH
09.2018 - 03.2021

General construction and Remodeling

Designer/ Trainer

IKEA
Columbus,, OH
03.2017 - 09.2018
  • Led design projects ensuring alignment with brand identity and customer needs.
  • Collaborated with cross-functional teams to develop innovative product solutions.
  • Mentored junior designers, fostering skill development and creative collaboration.
  • Obtained approval of concepts by submitting rough drafts to management or to client.

Department Manager/Safety Team Captain/Delivery Coordinator

The Home Depot Inc
Reynoldsburg, OH
09.2012 - 03.2017
  • Led daily operations to optimize store performance and enhance customer satisfaction.
  • Developed training programs for staff, improving team efficiency and knowledge retention.
  • Managed inventory levels, ensuring product availability while minimizing excess stock.
  • Implemented merchandising strategies to drive sales and improve in-store customer experience.
  • Oversaw compliance with safety standards, promoting a safe shopping experience for customers and employees.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
  • Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
  • Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
  • Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
  • Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
  • Fostered culture of continuous improvement, leading to notable enhancements in staff performance and morale.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Mentored new team members, fostering a culture of continuous improvement and support.
  • Trained staff on safety protocols and best practices, ensuring compliance with company standards.
  • Resolved conflicts within the team swiftly, ensuring an amicable resolution that maintained workplace harmony while addressing core issues constructively.
  • Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
  • Led by example, maintaining high personal performance standards and inspiring team members to excel.
  • Built strong relationships with team members, understanding individual strengths and weaknesses to optimize team formation.
  • Mentored junior team members, fostering a collaborative environment and promoting skills development within the team.

Education

Bachelor of Science - Nursing

The Ohio State University
Columbus, Ohio, OH
06-1984

Associate of Science - Nursing

Hocking College
Nelsonville, OH
03-1981

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision

Timeline

Assistant Manager

Big Lots
03.2021 - 02.2024

Owner/Operator

Do Over Enterprises
09.2018 - 03.2021

Designer/ Trainer

IKEA
03.2017 - 09.2018

Department Manager/Safety Team Captain/Delivery Coordinator

The Home Depot Inc
09.2012 - 03.2017

Bachelor of Science - Nursing

The Ohio State University

Associate of Science - Nursing

Hocking College