BRIAN NEILL
Wellness USA
Bloomington,MN
14
years of professional experience
Operations and logistics professional with experience coordinating service workflows, managing inventory, and supporting domestic and international shipping operations. Skilled in using ERP systems to maintain data accuracy, identify and resolve discrepancies, and ensure work is completed efficiently and correctly. Known for strong attention to detail, problem-solving, and reliability in fast-paced, high-volume environments.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Work History
Customer Service Manager
7 Months- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Researched and corrected customer concerns to promote company loyalty.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Streamlined support ticket system, reducing response times significantly.
Service/Aftermarket Sales Manager
3 Years 7 Months- Coordinated service operations and parts logistics for field technicians, ensuring accurate order processing and on-time execution to support service delivery
- Managed purchasing and inventory control for high-value parts operation, ensuring accurate stock levels and timely fulfillment to meet customer demand
- Utilized AMS ERP system daily to process orders, track inventory, and ensure data accuracy across service and parts operations
- Coordinated domestic and international shipments, including carrier communication, tracking, and issue resolution for time-sensitive deliveries
- Maintained accuracy across inventory, orders, and service records, reducing errors and preventing operational delays
- Supported high-volume service and parts operations across multiple customers and regions
- Resolved operational and customer issues through collaboration with internal teams, vendors, and international stakeholders, enhancing service effectiveness
Store Manager
5 Years 1 Month- Managed inventory, purchasing, and order fulfillment processes to maintain accurate stock levels and support efficient daily operations
- Processed customer orders (in-store and online) with a focus on accuracy and timely completion
- Maintained accurate inventory and sales records to ensure data integrity within store systems
- Delivered high-level customer service while balancing operational priorities
- Assisted with hiring, onboarding, and training team members
Assistant Manager
3 Years 2 Months- Managed shipping and order workflows in high-volume environment, ensuring accurate documentation, labeling, and on-time deliveries
- Supported daily store operations, including order processing, customer service, and workflow coordination
- Assisted with inventory tracking and supply ordering to maintain optimal stock levels for operational needs
- Handled escalated customer issues and ensured resolution through clear communication and follow-up
- Resolved escalated customer issues through clear communication and follow-up, enhancing customer satisfaction
Education
High School Diploma
- Business Administration
2 years coursework toward Business Administration
Skills
Inventory Management & Control
Domestic & International Shipping
ERP Systems (AMS) & Order Tracking
Purchasing & Vendor Coordination
Workflow Coordination & Scheduling
Data Accuracy & Issue Resolution
Customer & Team Communication
Microsoft Excel & Reporting
Timeline
Customer Service Manager
Wellness USA
03.2026 - CurrentRead More
Service/Aftermarket Sales Manager
Somic Packaging
12.2021 - 07.2025Read More
Store Manager
Batteries Plus
07.2016 - 08.2021Read More
Assistant Manager
FedEx Office
03.2013 - 05.2016Read More
University of Wisconsin-Green Bay
from Business Administration
Read More
Minnetonka High School
High School Diploma
Read More