BRIAN NELSON
Professional
Egg Harbor Township,New Jersey
Summary
Professional and highly experienced and accomplished leader with a strong background in organizational management. With an Masters of Business Administration and Bachelor's in Psychology, I have a solid educational foundation to support my extensive career in the business management sector, serving both for-profit, and nonprofits alike. I excel in crisis management; and possess exceptional public speaking skills making me a valuable asset in media relations and representing the organization. I have a proven track record of success in overseeing day-to-day business operations, managing budgets, cultivating donors, and engaging with community stakeholders. I have a strong commitment to staff and a passion for improving the customer experience. I am seeking a prominent leadership position in an organization where providing exceptional services and exemplary customer service are the norm, and where the Core Values of the organization are upheld as standard practices.
Overview
32
32
years of professional experience
Work History
Program Director
The GEO Group Reentry Services
01.2019 - Current
- Reduced compliance audit findings from 44 to 15 in less than two years. Additionally, my most recent audit resulted in only four findings, and our 2023 Customer audit received a 100% compliance score.
- Supervised program staff, managing and evaluating performance to provide high-quality services to program participants.
- Routinely manage all contractual requirements set by the New Jersey State Parole Board.
- Evaluated program performance through comprehensive data analysis, driving continuous improvement efforts.
- Coordinated budgeting, scheduling, and resource allocation to facilitate smooth flow of operations.
- Communicated regularly with stakeholders, providing regular progress updates to build program support.
- Completed an external review leading to recognition of commitment to quality by the Commission on Accreditation of Rehabilitation Facilities (CARF).
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- At the core of GEO Reentry's treatment and training is cognitive-behavioral treatment, intended to change attitudes, and enhance social skills.
Director of South Jersey Programs
Covenant House International
01.1994 - 12.2017
- Served as a member of the Executive Leadership Team, entrusted to provide agency-wide direction and decision-making for all activities.
- Worked closely with organizational leadership and board of directors to guide operational strategy.
- Spearheaded a three-year strategic plan leading to improved client-centered processes.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Oversaw regional residential housing units and community-based programs.
- Achieved and maintained a 100% residential occupancy rate.
- Successful oversight of a multi-million dollar annual budget.
- Successfully managed a donor portfolio resulting in increased financial donations, site visits, and board member interest.
- The mission calls us to serve the most vulnerable populations unconditionally.
Education
Master's of Business Administration - Project Management
Capella University School of Business
01.2012
Skills
- Program Leadership
- Media Relations
- Public Speaking
- Business Marketing
- Customer Service
- Conflict Resolution
- Staff Development
- Training Facilitator
- Financial Accounting
- Contract Execution
- Project Management
Accomplishments
- United Way Executive of the Year
- Appointed Chairman of the Human Services Advisory Council
- Appointed member N.J. Taskforce on Child Abuse and Neglect
- Trainer - Stephen Covey's 7 Habits of Highly Effective People
Quote
Never ruin an apology with an excuse
Benjamin Franklin
Timeline
Program Director
The GEO Group Reentry Services
01.2019 - Current
Director of South Jersey Programs
Covenant House International
01.1994 - 12.2017
Master's of Business Administration - Project Management
Capella University School of Business