Mimi Nicholas
Billings,MT
Summary
Goal-focused retail professional knowledgeable about operating deli equipment safely. Successful at following health code requirements for food handling, storage and daily operations. Experienced professional adept at leading department with disciplined and efficient approach.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Deli Department Manager
Town Pump Incorporated
Billings, MT
2023.08 - Current
- Established relationships with vendors to obtain quality products at competitive prices.
- Managed daily operations of the deli department including ordering, stocking, merchandising and pricing of products.
- Resolved customer complaints promptly and professionally to ensure customer satisfaction.
- Created weekly schedules for deli employees to optimize productivity while minimizing labor costs.
- Developed and implemented strategies to increase sales and profitability within the deli department.
- Conducted regular inventory counts to maintain accurate stock levels for all products.
- Ordered supplies as needed for the deli department to keep shelves stocked with fresh items.
Front Office Manager
Jim's Auto Repair & Towing
Billings, MT
2022.04 - 2023.05
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
- Supervised the preparation of guest bills and invoices ensuring accuracy before issuing them to guests.
- Established strong relationships with corporate clients in order to foster repeat business opportunities.
- Maintained accurate records of financial transactions such as cashiering activities, credit card charges.
Receptionist
Laurel Health & Rehab
Laurel, MT
2020.01 - 2023.04
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
Education
Some College (No Degree) - Administrative Assistance And Secretarial Science
Billings Business College
Billings, MTSkills
- Task Delegation
- Inventory Management
- Customer Service
- Ordering Supplies
- Data Entry
- Bookkeeping
- File Management
- Office Management
- Scheduling
- Calendar Management
- Office equipment operations
- Mail distribution
- Basic accounting
- Mail handling
- Multitasking and prioritization
Timeline
Deli Department Manager
Town Pump Incorporated
2023.08 - Current
Front Office Manager
Jim's Auto Repair & Towing
2022.04 - 2023.05
Receptionist
Laurel Health & Rehab
2020.01 - 2023.04
Some College (No Degree) - Administrative Assistance And Secretarial Science
Billings Business College