Brian Paul
Summary
Well-traveled Implementation Consultant with 20 years helping clients enhance businesses through careful introduction of advanced Products and Services. Satisfied only when customers successfully integrate new modules and improve operations. Provides streamlined, timely operational augmentations with minimal service interruptions.
Overview
30
30
years of professional experience
Work History
Implementation Consultant
McLeod Software
03.2013 - Current
- Traveled to customer facilities to implement Mobile Communications.
- Created user documentation to help train personnel on newly-implementations.
- Studied customers' business processes to customize implementation measures for minimal disruption to operations.
- Assisted account executives with strengthening client relationships through targeted solutions.
Training Manager
Syntech Systems - FuelMaster
01.2012 - 03.2013
- Conducted orientation sessions and organized on-the-job training for new hires.
- Trained new hires to perform cross-training exercises with experienced workers.
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
Field Service Technician
Syntech Systems
01.2008 - 01.2012
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Managed on-site and off-site installation, repair, maintenance and test tasks.
- Followed safety procedures to avoid injuries in field.
Education
Associate of Science - Management
Tallahassee Community College
Tallahassee, FL01.2013
Certificate Or Completion - Electronics
Advanced Electronics US Navy
Pensacola Florida01.1995
Skills
- Configuration and management
- Client training
- Technical Analysis
- Training Procedure Implementation
Timeline
Implementation Consultant
McLeod Software
03.2013 - Current
Training Manager
Syntech Systems - FuelMaster
01.2012 - 03.2013
Field Service Technician
Syntech Systems
01.2008 - 01.2012
Associate of Science - Management
Tallahassee Community College
Certificate Or Completion - Electronics
Advanced Electronics US Navy
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