Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic
Brian Peak

Brian Peak

Executive Team Leader
Louisville,KY

Summary

Dynamic and results-driven professional with extensive experience at Target, excelling in operations management and team development. Proven track record in enhancing customer satisfaction and streamlining inventory control processes. Adept at building relationships and leading cross-functional teams to achieve performance goals and drive business success.

Overview

26
26
years of professional experience

Work History

Executive Team Leader

Target
10.2012 - Current
  • Assisted in training team members on operational procedures and safety protocols.
  • Supported inventory management by tracking stock levels and assisting with replenishment processes.
  • Learned effective communication techniques for collaborating with diverse team members.
  • Adapted quickly to changing priorities while maintaining focus on customer service excellence.
  • Contributed to maintaining cleanliness and organization of work areas to enhance efficiency.
  • Participated in team meetings to discuss workflow improvements and share feedback.
  • Executed routine tasks efficiently, ensuring adherence to company policies and standards.
  • Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
  • Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
  • Led cross-functional teams for streamlined communication and efficient project execution.
  • Streamlined reporting processes to enhance data accuracy, improve decision-making capabilities, and inform strategic planning activities.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Prepared annual data to determine metrics for operational performance.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Store Manager

Blockbuster Video
02.2002 - 04.2012
  • Managed daily store operations, ensuring adherence to company policies and procedures.
  • Trained and supervised team members to enhance customer service quality and efficiency.
  • Coordinated inventory management processes, optimizing stock levels and minimizing shrinkage.
  • Implemented merchandising strategies to improve product visibility and drive sales.
  • Developed staff schedules, ensuring adequate coverage during peak hours for optimal service delivery.
  • Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction ratings.
  • Maintained a clean and organized store environment, fostering a welcoming atmosphere for customers.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.

Dock Supervisor

UPS
01.2000 - 01.2002
  • Assisted in training team members on operational procedures and safety protocols.
  • Supported inventory management by tracking stock levels and assisting with replenishment processes.
  • Learned effective communication techniques for collaborating with diverse team members.
  • Adapted quickly to changing priorities while maintaining focus on customer service excellence.
  • Contributed to maintaining cleanliness and organization of work areas to enhance efficiency.
  • Participated in team meetings to discuss workflow improvements and share feedback.
  • Executed routine tasks efficiently, ensuring adherence to company policies and standards.
  • Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
  • Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.
  • Led cross-functional teams for streamlined communication and efficient project execution.
  • Streamlined reporting processes to enhance data accuracy, improve decision-making capabilities, and inform strategic planning activities.
  • Assisted in employee appraisals, promotions and terminations based on performance reviews.
  • Prepared annual data to determine metrics for operational performance.
  • Identified trends and assessed opportunities to improve processes and execution.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.

Education

Bachelor Of Applied Arts And Science - Marine Biology

Cabrillo College
Aptos, CA

Skills

  • Customer relationships
  • Relationship building and management
  • Goals and performance
  • Business development and planning
  • Operations management
  • Team development
  • Staff management
  • Organizational development
  • Operations
  • Order management
  • Vendor management
  • Team leadership
  • Team building
  • Inventory control

Accomplishments

Extensive knowledge in team building and operations management across all retail facets. Operations control in a 50 million dollar store on a yearly basis. Voted ETL of the month many times over. I strive to execute at high levels through work ethic, business understanding and extensive team communication to excel in any environment. My background in retail management exceeds 20 years and I believe I bring a lot to the table.

Additional Information

I'm the son of an Olympic swim coach so I believe in hard work on a daily basis. I strive to foster a positive work environment where teams can operate at high levels and believe in not just meeting customer expectations but exceeding them. I think business knowledge, work ethic, adaptability, and communication can always carry any team to the peak of their performance.


Personally, I love anything sports related and being around dogs as much as I can. Avid reader and I enjoy playing golf and trying new restaurants in my free time with friends and family.

Timeline

Executive Team Leader

Target
10.2012 - Current

Store Manager

Blockbuster Video
02.2002 - 04.2012

Dock Supervisor

UPS
01.2000 - 01.2002

Bachelor Of Applied Arts And Science - Marine Biology

Cabrillo College

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