Grayson Gruber
Target
Athens,GA
2
Languages
11
years of professional experience
Results-driven operations leader with 9+ years of experience in guest service and retail leadership. Skilled in staffing, team development, and daily workflow management. Proven ability to improve service consistency, support coaching, and maintain efficient, guest-focused operations.
Work History
Executive Team Leader
2 Months- Supported guest experience routines across front end. prioritizing service recovery and prompt issue resolution.
- Coordinated team communication to reinforce service standards and consistent guest interactions.
- Resolved guest concerns professionally, escalating complex issues when needed.
- Monitored daily operations to maintain checkout flow, queue organization, and guest satisfaction.
- Assisted leaders with coaching team members on service expectations and process adherence.
Team Leader - Guest Experience
6 Years 1 Month- Led guest service team, resolving escalations and ensuring consistent front-of-store operations.
- Monitored guest feedback, identified service gaps, and implemented process improvements.
- Coordinated daily staffing, task prioritization, and coverage across checkout, self-checkout, and service areas.
- Trained team members on service desk procedures, POS transactions, and guest recovery standards.
- Coached associates on de-escalation techniques and service expectations during high-volume periods.
Closing Team Lead
1 Year 5 Months- Led closing team execution of zoning, recovery, and guest-ready standards across sales floor areas.
- Coached team members on closing routines, service expectations, and fast-paced workload priorities.
- Monitored daily task completion, ensuring accurate transitions between floor coverage, recovery, and zone maintenance.
- Coordinated guest service support during closing hours, resolving issues and maintaining smooth store operations.
- Enforced safety, cleanliness, and asset protection procedures throughout closing activities.
Cashier
1 Year 5 Months- Greeted customers entering store and responded promptly to customer needs.
- Supported peak rushes by prioritizing tasks and keeping checkout flow efficient
- Trained new team members on register procedures and service standards
- Interacted with customers to create a friendly atmosphere entering store and responded promptly to customer needs.
Cashier
2 Years 1 Month- Processed cash, card, and mobile payments accurately through POS system
- Balanced register drawers and secured cash handling procedures
- Delivered friendly guest service while taking and confirming orders
- Ensured accuracy of cash register drawers during closing procedures and secured cash handling procedures
- Coordinated with kitchen team to improve order accuracy and speed
Education
High School Diploma
- Awarded Adroit Prize for Poetry and Prose (2016)
Skills
Customer relationship management
Customer relationships
Performance metrics
Operational planning
Service recovery
Retail operations
Team leadership
Team development
Business development
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Executive Team Leader
Target
08.2026 - CurrentRead More
Team Leader - Guest Experience
Target
07.2020 - 08.2026Read More
Closing Team Lead
Target
02.2019 - 07.2020Read More
Cashier
Target
09.2017 - 02.2019Read More
Cashier
Chick-fil-A
07.2015 - 08.2017Read More
Social Circle High School
High School Diploma
Read More