TIJUANA R PETTY
Ooltewah,TN
Summary
Competent Customer Retention Specialist works well in fast-paced and high-pressure work environment while always maintaining professionalism. Extensive experience in sales retention and telemarking.
Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
14
14
years of professional experience
Work History
Retention Specialist
HomeServe USA - Contact Center
Chattanooga, TN
08.2017 - Current
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Explained new products and services to customers.
- Received information regarding identified problems and devised responses to satisfy concerns.
- Analyzed employment-related data and prepared reports. And reduced customer pricing where applicable
Billing Clerk
Covenant Transport
Chattanooga, TN
02.2014 - 03.2017
- Managed all payments processing, invoicing and collections tasks.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Processed invoice payments and recorded information in account database.
- Monitored past due accounts and pursued collections on outstanding invoices.
Customer Service Representative
BlueCross BlueShield of Tennessee Inc.
Chattanooga, TN
10.2011 - 04.2014
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
High School Diploma -
Samuel J Tilden EC
Brooklyn, NY06.1998
Skills
- Documentation abilities
- Benefits administrator
- Active listening
- Critical thinking
- Customer service
- Organizational skills
Timeline
Retention Specialist
HomeServe USA - Contact Center
08.2017 - Current
Billing Clerk
Covenant Transport
02.2014 - 03.2017
Customer Service Representative
BlueCross BlueShield of Tennessee Inc.
10.2011 - 04.2014
High School Diploma -
Samuel J Tilden EC