- I enjoy helping others and giving back to the community
- Watching Movies and TV Shows
- Avid Reader
- Video Gaming
Brian Poeng
Orlando,FL
Summary
Manager at Coco Thai Cuisine, adept in marketing and staff development, enhanced team performance and business growth through strategic mentoring and customer engagement. Excelled in safe, efficient operations and conflict resolution, significantly improving service quality and operational success. Skilled in customer service and safety procedures, ensuring optimal patron satisfaction and team productivity.
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
9
9
years of professional experience
Work History
Manager
Coco Thai Cuisine
11.2017 - Current
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed and motivated employees to be productive and engaged in work.
Bartender
Tria Taproom
02.2016 - 07.2017
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upheld strict regulations for safe alcohol service and food safety.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Education
Bachelor of Arts - Business Psychology
Pennsylvania State University
University Park, PA01-2016
High School Diploma -
Horace Furness High School
Philadelphia, PA01-2012
Skills
- Marketing
- Documentation and reporting
- Staff development
- Shift scheduling
- Customer service
- Safety procedures
Interests
Timeline
Manager
Coco Thai Cuisine
11.2017 - Current
Bartender
Tria Taproom
02.2016 - 07.2017
Bachelor of Arts - Business Psychology
Pennsylvania State University
High School Diploma -
Horace Furness High School
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