Summary
Overview
Work History
Education
Skills
Timeline
Intern

Brian Pumford

Montague,MI

Summary

Organized and dependable candidate with over 32 years of excellence in the areas of customer service, time management, problem solving, and interpersonal skills seeking a full-time position that offers professional challenges.


Overview

35
35
years of professional experience

Work History

Service Provider and Package Delivery

United Parcel Service, UPS
01.1993 - 09.2022
  • Retired with Circle of Honor for 26+ Years Award
  • Mentored newly hired drivers
  • Cultivated positive relationships with residential and commercial clients.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Maintained overall safe work environment with employee training programs and safety procedures.
  • Sought out monthly customers leads.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Helped clients with return, delivery, and quality management services, ensuring high levels of satisfaction and loyalty.
  • Inspected outgoing packages to avoid damage during shipping.
  • Inspected equipment and vehicle for safety daily.
  • Coordinated timely deliveries and pickups for residential and commerical accounts.

Load, Sort, and Air Driver

United Parcel Services, UPS
08.1990 - 01.1993
  • Completed UPS management training program upon completion of bachelor's degree.
  • Determined appropriate loads and practical delivery schedule for assigned delivery vehicle by balancing needs and availability of both drivers and clients.
  • Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
  • Oversaw freight preparation to keep regulations and client requirements satisfied.
  • Communicated with management and drivers

Misc Coaching and Community Education Positions

Newaygo And Muskegon Counties
05.1988 - 08.2023
  • Assistant Varsity Basketball Coach for Montague Area Schools (2022-Present)
  • Coached Youth Basketball for Montague Area Schools, Harwood Midwest, Fremont Recreation Department, and Fremont Public Schools (2011-Present)
  • Ran youth basketball skills clinics and camps for Montague Area Schools and Newaygo Public Schools.
  • Worked within the Newaygo County Community Education Department to coach and officiate youth sports and as a grounds keeper.

Education

Associate of Arts -

Muskegon Community College
Muskegon, MI

Bachelor of Arts - Business Administration And Management

Grand Valley State University
Allendale, MI

Skills

  • UPS Management Training
  • Industry Best Practices
  • Attentive Service
  • Daily Vehicle Inspections
  • Troubleshoot Service Issues
  • Client Relations
  • Service Recommendations
  • Quality Standards
  • Leadership/Mentorship
  • Service Delivery
  • Communication

Timeline

Service Provider and Package Delivery

United Parcel Service, UPS
01.1993 - 09.2022

Load, Sort, and Air Driver

United Parcel Services, UPS
08.1990 - 01.1993

Misc Coaching and Community Education Positions

Newaygo And Muskegon Counties
05.1988 - 08.2023

Associate of Arts -

Muskegon Community College

Bachelor of Arts - Business Administration And Management

Grand Valley State University

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Brian Pumford