Brian Reoyan
Naples
Summary
Motivated server with a strong focus on exceptional customer service, guest engagement, and team collaboration. Committed to creating memorable dining experiences while ensuring efficient workflow and customer satisfaction.
Overview
2
2
years of professional experience
Work History
Server
Lake Park Diner
Naples, FL
06.2024 - 05.2026
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new servers on menu items and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed orders accurately using point-of-sale system, ensuring timely delivery.
- Resolved customer complaints efficiently to ensure satisfaction and repeat business.
- Implemented suggestions for improving workflow, enhancing overall service efficiency.
- Fostered positive team dynamics through effective communication and support among staff members.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Contributed to inventory management by monitoring stock levels.
Server
Tipsy Corner
Naples, FL
01.2026 - 04.2026
- Collaborated with kitchen staff to coordinate food preparation and presentation standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
Foodrunner/Busser
Alexander's Garden Restaurant
Naples, FL
10.2025 - 11.2025
- Delivered food promptly to ensure optimal guest satisfaction and dining experience.
- Collaborated with kitchen staff to streamline food preparation and delivery processes.
- Maintained cleanliness and organization of service areas to adhere to health standards.
- Assisted servers by efficiently managing food orders during peak hours.
- Implemented suggestions for improving workflow efficiency, enhancing team performance.
- Resolved guest inquiries swiftly, contributing to positive feedback and repeat business.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
- Greeted customers and provided outstanding customer service.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
- Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
Foodrunner
The Dock at Crayton Cove
Naples, FL
02.2024 - 05.2024
- Delivered food and beverages promptly to ensure customer satisfaction.
- Collaborated with kitchen staff to maintain efficient service flow.
- Assisted in maintaining cleanliness and organization of dining areas.
- Adapted quickly to menu changes and daily specials for accurate service.
- Communicated effectively with servers to streamline order delivery process.
- Learned proper food handling and safety protocols to support operations.
- Supported team members during busy shifts to enhance overall efficiency.
- Monitored inventory levels of supplies, alerting management as needed.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Education
High School Diploma -
Gulf Coast Highschool
Naples05-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Cleanliness standards
- Safe food handling
- Hospitality service expertise
- Memory retention
- Professional appearance
- Food safety practices
- Performance improvement
- Table bussing
- Suggestive selling
Languages
English
Full Professional
Tagalog
Limited Working
Timeline
Server
Tipsy Corner
01.2026 - 04.2026
Foodrunner/Busser
Alexander's Garden Restaurant
10.2025 - 11.2025
Server
Lake Park Diner
06.2024 - 05.2026
Foodrunner
The Dock at Crayton Cove
02.2024 - 05.2024
High School Diploma -
Gulf Coast Highschool