BRIAN ROBLES-GUZMAN

• Lead generation by using emailing, texting & calling warm leads. Cold calling & cold emailing leads & previous customers. Cold approaching service customers with large open repair orders or vehicles in high equity positions.
• Prepare email collateral & eBrochure's for clients in anticipation of scheduled appointments, making sure clients are informed before they walk into the dealership
• Study & implement the use of various psychological frameworks & tools. Along with body language & tonality to build & maintain a strong rapport & trust with clients.
• Present a full demonstrations of the vehicle of interest, its many safety, comfort & performance features as well as additional products & services available to the client.
• Using various soft & hard closing techniques as well as negotiation skills to close deals for products worth between $8k-$80k.
• Using data entry, analysis & reporting to manage, track & organize leads & deals within a CRM as well as Excel spreadsheets.
• Using an efficient & effective Follow Up schedules to ensure that all of the clients questions have been answered, all concerns addressed & to ask the client for referrals to further grow my book of business.
• Working flexible hours across day, night, weekend, and holiday shifts to ensure all Sales Targets are met. (Shifts totaling 12+ hours per day & 60-80 hours per week.)
• Demonstrate a high level of creativity and resourcefulness through the development of innovative solutions for clients in tougher financial situations.
• Managed time efficiently in order to complete all tasks within strict deadlines.

• Build, maintain & troubleshoot a CRM system
• Marketing/lead generation using various methods such as cold calling, SMS marketing, email marketing, social media marketing, door knocking & referral programs
• Use interpersonal skills to build rapport & professional relationships with homeowners, investors, agents, lenders, attorney's & contractors.
• Use various psychological tools & frameworks along with body language & tonality to build a deep trust with the client to gain critical information about the property & the clients current situation.
• Conduct in home & virtual walkthrough of properties with homeowners/investors.
• Use information collected from homeowners, walkthrough & real estate market analysis (comparable properties in the areas) to calculate a fair market offers.
• Use advanced negotiation skills with homeowners & investors to broaden gross profit potentials in deals.
• Hire contractors & oversee performance to encourage compliance & a strong adherence to KPI's & goals.
• Prepare, present, organize & file (physically & electronically) Highly sensitive contracts & other documents containing highly sensitive information.
• Conduct market research to identifying potential markets & hot areas as well as market trends to aide in the development & overall growth of the company

PAID INTERNSHIP

• Communicated with contractors, investors, lenders & partners to generate weekly & monthly reports for my project manager
• Addressed plumbing, electrical, HVAC, roofing, paint & carpentry issues as they emerged in on going projects & tenant occupied properties
• Conducted regular site visits to oversee construction activities and address any issues
• Coordinated with multiple teams to deliver & secure material shipments in excess of $20k+
• Addressed tenant maintenance concerns
• Used various marketing tools to lease vacant units
• Used various marketing tools & industry connections to find distressed property deals
• Conducted in-person & virtual home tours with future tenants, clients, investors & lenders
• Tracked and reported project metrics, such as cost, schedule, and quality performance
• Conducted interviews to hire contractors & laborers
• Supported in conducting meetings, both internal and external, to ensure effective communication and collaboration
• Managed/oversaw 6+ house flips/ home renovation projects in various states spanning MD, DC, VA, PA, DE & others at any given time
• Assigned laborers & contractors to projects
• Managed up to 4, 5-man crews.
• Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
• Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
• Negotiated contracts and agreements with vendors for constructive supplier relations.

• Prepped & painted industrial surfaces including but not limited to high capacity storage tanks & oil pipelines
• Sandblasted metal surfaces
• Drove a truck & trailer for distances totaling 1,500+ miles
• Cleaned & maintained airless paint pumps
• Applied paint using brush, rollers, pneumatic spray guns & airless spray guns
• Operated cherry lifts, scissors lifts, wheeled & tracked forklifts, bobcats, forklifts, wheeled & tracked man lifts
• Used a variety of hand tools.

• Prepped & painted industrial surfaces including but not limited to high capacity storage tanks, bridges, oil pipelines & high rise commercial structures
• Sandblasted metal surfaces
• Applied paint using brush, rollers, pneumatic spray guns & airless spray guns
• Operated cherry lifts, scissors lifts, wheeled & tracked forklifts, bobcats, forklifts, wheeled & tracked man lifts
• Used a variety of hand tools.