Michael Taffe
Philadelphia,PA
Summary
Dynamic Inside Sales Associate with a proven track record at Ferguson Enterprises LLC, excelling in customer relationship building and sales presentations. Recognized for boosting client satisfaction and repeat business through exceptional service and effective product promotion. Skilled in objection handling and maintaining organized operations, driving significant sales growth.
Experienced with customer relationship management, communication, and negotiation. Utilizes strong interpersonal skills to build and maintain client relationships. Track record of consistently meeting and exceeding sales targets.
Overview
14
14
years of professional experience
Work History
Inside Sales Associate
Ferguson Enterprises LLC
106 Steamboat Dr Warminster Pa 18974
01.2024 - 05.2025
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Introduced [Type] products to consumers and promoted products currently in stock to increase sales volumes.
- Identified consumer interests and key market identifies for new accounts.
- Performed effective online demonstrations to prospects using [Software].
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Researched and identified possible new accounts for sales development.
Counter Sales Associate
APR Supply Co.
505 Keystone Rd Southampton Pa 18966
08.2017 - 12.2023
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Assisted in training new hires on store policies, procedures, and best practices for counter sales success.
- Contributed to successful marketing campaigns through active participation in social media outreach efforts.
- Supported promotional events by creating enticing displays that showcased featured products effectively.
- Enhanced store revenue by effectively upselling and cross-selling products to customers.
- Maintained a clean and visually appealing sales floor, contributing to an inviting shopping environment.
- Collaborated with team members to achieve sales goals and provide exceptional customer service at all times.
- Built strong relationships with regular clientele to foster brand loyalty and repeat business.
- Reduced wait times for customers, expediting the checkout process through efficient register operation.
Counter Sales Associate
US Supply Company
1601 Republic RD Huntingdon Valley Pa 19006
07.2011 - 07.2017
- Coordinated seamless interactions between sales associates and back-office staff for streamlined operations.
- Developed rapport with vendors; negotiated favorable terms for wholesale orders resulting in cost savings for the company.
- Worked closely with supply chain partners to expedite delivery of high-demand items during peak seasons.
- Handled cash transactions accurately; reconciled daily till balances to maintain financial integrity within the store.
- Answered telephone calls to offer information and promote business products.
- Finalized sales by completing payments and required paperwork.
- Restocked, rotated and visually merchandised products for maximum sales.
- Informed customers about important policies and conditions on sales.
- Maintained clean, organized and professional counter space with continuous upkeep.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
High School Diploma -
Father Judge High School
3301 Solly Ave Philadelphia Pa 19136Skills
- Goal oriented
- Customer relationship building
- Sales presentations
- Objection handling
- Customer service
- Organized and efficient
- Cheerful and energetic
- Exceptional customer service
- Relationship building
- Product knowledge
- Prospect Follow-up
- Sales expertise
Timeline
Inside Sales Associate
Ferguson Enterprises LLC
01.2024 - 05.2025
Counter Sales Associate
APR Supply Co.
08.2017 - 12.2023
Counter Sales Associate
US Supply Company
07.2011 - 07.2017
High School Diploma -
Father Judge High School