- Gym Workouts
- Backpacking
- Outdoor Activities
- Disc Golf
- Skiing
- Video Games
Michael Goodwin
Burnsville,MN
Summary
Dynamic Inside Sales Associate excelling in customer relationship building and sales. Adept at multitasking and objection handling. I consistently enhance customer satisfaction and drive sales growth. My goal-oriented approach and strong collaboration skills contribute to achieving team objectives and optimizing performances.
Overview
9
9
years of professional experience
Work History
Inside Sales Associate
ABC Supply
Savage, MN
09.2019 - Current
- Developed and maintained strong customer relationships to drive repeat business.
- Executed daily sales strategies resulting in increased client engagement.
- Collaborated with team members to streamline lead generation processes.
- Analyzed customer feedback to enhance service delivery and product offerings.
- Led initiatives to improve order processing efficiency, reducing turnaround times.
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Introduced products to consumers and promoted products currently in stock to increase sales volumes.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Collaborated with team members to achieve monthly sales targets and contribute to overall company growth.
- Developed strong customer relationships through proactive communication and attentive service.
- Built rapport with customers by understanding their unique needs and offering tailored solutions accordingly.
- Managed 150 or more telephone calls daily during peak season.
Warehouse/Stormer Associate
ABC Supply
Denton, TX
04.2017 - 09.2019
- Managed inventory control processes to ensure optimal stock levels and reduce discrepancies.
- Streamlined order fulfillment processes, improving turnaround times for customer deliveries.
- Oversaw daily warehouse operations, ensuring compliance with safety standards and company policies.
- Implemented quality control measures to maintain high standards in product handling and storage.
- Coordinated logistics for inbound and outbound shipments, optimizing transportation routes and schedules.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Member of National Recovery team aka storm associate during three major disasters in Colorado, Florida (Hurricane Michael)2018, and Savage.
Oven Operator/Glass Handler
Clarus Glassboards
Ft Worth, Tx
10.2016 - 04.2017
- Operated high-temperature ovens to ensure proper curing of glassboard materials.
- Monitored and adjusted oven temperatures for quality control compliance.
- Checked temperature control to maintain proper conditions.
- Adapted quickly to changing demands or priorities while maintaining focus on achieving desired outcomes efficiently and effectively.
- Met production deadlines consistently through effective time management strategies during busy periods.
- Demonstrated strong problem-solving skills when faced with unexpected challenges during oven operation or production processes.
- Overseeing the main bake oven and the curing process of final product.
- Teamwork in carrying large glass boards from the paint booth to the bake oven.
- Maintained 8,000 sq ft a day in a 10-12 hour shift.
- Operated and monitored oven equipment to ensure optimal performance and product quality.
Education
Bacone
Muskogee, OKHigh School Diploma -
Collinsville High School
Collinsville, TX06-2011
Skills
- Goal oriented
- Sales presentations
- Organized and efficient
- Cheerful and energetic
- Data entry
- Upselling and cross selling
- Cold calling expertise
- Issue resolution
- Attention to detail
- Exceptional customer service
- Verbal and written communication
- Driven
- Relationship building and management
- Goals and performance
- Adept multi-tasker
- Product knowledge
Interests
Timeline
Inside Sales Associate
ABC Supply
09.2019 - Current
Warehouse/Stormer Associate
ABC Supply
04.2017 - 09.2019
Oven Operator/Glass Handler
Clarus Glassboards
10.2016 - 04.2017
Bacone
High School Diploma -
Collinsville High School