David Fortson
Columbus
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Inside Sales Associate
Verizon
04.2022 - Current
- Assisting customers with verizon products and services
- Being knowledgeable about verizon plan offers and promotions
- Selling verizon wireless devices for now and existing
- Strong customer service and communication skills developed through3 years of experience in a Call center atmosphere
- Increased repeat business by maintaining regular contact with clients and providing exceptional post-sale support.
- Boosted client satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Enhanced product knowledge continuously, staying updated on industry trends and competitors'' offerings to provide expert advice to clients.
- Introduced Verizon products to consumers and promoted products currently in stock to increase sales volumes.
Senior Account Rep
Discover Card
09.2018 - 02.2022
- Being knowledgeable about discover promotions
- Knowing how apr works on consumers accounts
- Processing payments
- Initiating disputes
- Handling fraud cases
- Doing balance transfers
- Review account activity with customers
- Being knowledgeable about ACT and BAT procedures
Sales Associate
Lazboy
01.2017 - 08.2018
- Being knowledgeable about Lazboy products
- Doing in home design for customers
- Cleaning the store
- Setting our new adds for the week for our sales
- Hitting monthly quote goals for the store
Inbound/Outbound Sales Associate
Trugreen
06.2017 - 05.2018
- Answering inbound sales calls
- Being knowledgeable about Trugreen services
- Doing outbound sales calls to potential customers
- Keeping track of sales goals on month to month basis
Education
Computer Science
Southern New Hampshire University
Manchester, NH06-2025
High School with Diploma - undefined
Northmont High School
Englewood, OH06.2006
Skills
- Goal oriented
- Customer relationship building
- Attention to detail
- Sales presentations
- Exceptional customer service
- Objection handling
- Relationship building
- Upselling and cross selling
- Goals and performance
- Customer service
- Product knowledge
- Sales expertise
Timeline
Inside Sales Associate
Verizon
04.2022 - Current
Senior Account Rep
Discover Card
09.2018 - 02.2022
Inbound/Outbound Sales Associate
Trugreen
06.2017 - 05.2018
Sales Associate
Lazboy
01.2017 - 08.2018
High School with Diploma - undefined
Northmont High School
Computer Science
Southern New Hampshire University
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