Brian Romanowski
Belton,TX
Summary
Professional Service Advisor with extensive experience in repair order writing, customer communication, and warranty processing. Proven ability to manage service appointments, explain estimates, and track repair progress. Focused on improving service efficiency and customer satisfaction.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Service Advisor
Garlyn Shelton BMW
Temple, Texas
11.2023 - Current
- Welcomed BMW service customers and recorded vehicle concerns accurately.
- Tracked technician updates and communicated repair status to customers, enhancing transparency and trust.
- Resolved customer questions regarding repairs, timelines, and dealership procedures.
- Promptly responded to customer inquiries via phone, email or in person.
- Resolved customer complaints efficiently and courteously, improving customer satisfaction and loyalty.
- Explained recommended BMW repairs, inspections, and factory maintenance schedules.
- Prepared repair orders and verified requested maintenance services.
- Reviewed estimates and obtained customer approval for service work.
- Scheduled service appointments and organized daily service drive traffic.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Managed warranty paperwork and submitted service documentation.
- Reviewed completed service orders to confirm adherence to dealership standards, ensuring quality service delivery.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Followed up with existing customers regarding past services performed on their vehicles.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Service Advisor
Round Rock Nissan
Round Rock, TX
11.2021 - 10.2023
- Wrote repair orders and confirmed requested maintenance services.
- Reviewed estimates and obtained customer approval for service work.
- Coordinated technician updates and relayed repair status to customers.
- Resolved customer questions regarding repairs, timelines, and dealership procedures.
- Promptly responded to customer inquiries via phone, email or in person.
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Scheduled service appointments and organized daily service drive traffic.
- Managed warranty paperwork and submitted service documentation.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Service Advisor
La Fontaine
Dearborn, Michigan
09.2020 - 06.2021
- Coordinated technician updates and relayed repair status to customers.
- Reviewed estimates and obtained customer approval for service work.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Resolved customer complaints in an efficient and courteous manner.
- Wrote repair orders and confirmed requested maintenance services.
- Scheduled service appointments and organized daily service drive traffic.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
Fleet Supervisor
Round Rock ISD
Round Rock, TX
09.2012 - 09.2020
- Supervised Round Rock ISD fleet operations for district transportation routes.
- Coordinated bus maintenance with technicians and service vendors.
- Monitored driver compliance with safety rules and district procedures.
- Delegated daily dispatch tasks to transportation staff to streamline operations.
- Reviewed fleet records, repair logs, and inspection reports to maintain compliance and operational readiness.
- Trained drivers on safe route practices and vehicle checks.
- Provided guidance, support, and direction to staff members responsible for operating the fleet.
- Assigned and monitored vehicle maintenance schedules for fleet of vehicles.
- Responded quickly when a breakdown occurred in order to minimize downtime and repair costs.
Education
Associate of Science - Master Mechanic
Texas State Technical College
Waco, TX06-1989
Skills
- Repair order writing
- Service estimates
- Service estimate review
- Service invoice processing
- Warranty processing
- Dealer management systems
- Maintenance scheduling
- Repairs scheduling
- Repair quality inspections
- Quality control
- Customer relationship management
- Customer communication
- Conflict resolution
- Fleet maintenance
Certification
- Hunter Certified Suspension & Alignment Technician
- ASE Certified Master Technician
- Nissan Master Technician
- Nissan Certified Hybrid Technician
- Nissan Certified Zero Omissions Leaf Technician
- Nissan Certified GTR Technician
- ASE Certified School Bus Master Technician
- Texas Association of School Certified Master Technician
Timeline
Service Advisor
Garlyn Shelton BMW
11.2023 - Current
Service Advisor
Round Rock Nissan
11.2021 - 10.2023
Service Advisor
La Fontaine
09.2020 - 06.2021
Fleet Supervisor
Round Rock ISD
09.2012 - 09.2020
Associate of Science - Master Mechanic
Texas State Technical College