Hi, I’m
Brian Rovegno
Scotts Valley,CA
Summary
I am a self-motivated, adaptable professional in search of a challenging position that will effectively utilize my customer service and sales and technical skills. In my current sales position I work directly with existing and potential customers to determine their specific business needs and how we can optimize their communication systems. I excel in high energy, fast-paced environments and have a passion for optimizing and growing businesses.
Overview
20
years of professional experience
Work History
Zoom
Account Manager
01.2021 - Current
Job overview
- Maintained weekly cadence of 100+ emails, 50+ phone calls, 50+ contacts added, $2K+ pipeline generation, and 10+ customer facing meetings
- Sold Zoom's full product suite including Zoom Phone, Zoom Contact Center, and Zoom Revenue Accelerator
- Helped Set up Zoom Phone POC accounts for multiple customers
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
8x8 Inc
Account Manager
02.2013 - 01.2021
Job overview
- Manage over 1000 accounts while simultaneously bringing in new businesses through handling inbound leads and leveraging referral partners.
- Work effectively with engineers and support to bridge the gap between the customer and advanced technical support issues.
- Lead demos of our products and features to dozens of potential customers which helped increase conversion rate over 50%.
- Display excellent communications skills to help translate technological concepts to customers who have little to no experience in the field.
- Able to increase Monthly Recurring Revenue by creating personalized email campaigns that highlight new products, services, and promos.
- Key Achievement- Achieved 100%+ Quota award two years in a row.
Enterprise Rent-A-Car
Branch Manager
05.2010 - 02.2013
Job overview
- Managed team of employees while boosting branch sales and promoting exemplary customer service.
- Mentored multiple employees toward promotion through one-on-one coaching, training, and performance review.
- Excelled in selling upgrades and extended warranties for rental vehicles.
- Key Achievements- Went to Monthly Top Performers Award ceremony 6 months in a row.
Summit Star Construction
Sales Manager
06.2007 - 05.2010
Job overview
- Marketed company by interfacing and networking with potential customers.
- Became very proficient in time management and problem-solving skills while meeting project deadlines.
- Key Achievement- Built relationship with home owner that turned into our largest residential remodel.
Bay Federal Credit Union
Customer Service Representative
04.2005 - 06.2007
Job overview
- Processed standard teller transactions including servicing client accounts, accepting loan payments, balancing cash drawer, handling night deposits, and correcting discrepancies.
- Processed 20+ customer transactions per hour with extreme attention to detail.
- Key Achievement- Became a Level 2 Customer Service Representative through advanced training and demonstrated abilities.
Education
San Jose State UniversitySan Jose, CA.
Bachelor of Science from Business Management, Psychology
06.2004
Skills
- TECHNICAL SPECIALTIES: Inbound/Outbound Prospecting ~ Nurture Email Campaigns ~ SFDC ~ Microsoft Office Suite ~ Google Drive ~ Outreach ~ Sales Navigator ~ Zoom OP ~ Clari ~ Host Screen Share Demo's
- PERSONAL SPECIALTIES: Competitive ~ Coachable ~ Team player ~ Honest ~ Organized ~ Leader ~ Attention to detail ~ Excellent communication skills ~ Great at networking ~ Problem-solving skills ~ Winning mentality
Timeline
Account Manager
Zoom
01.2021 - Current
Account Manager
8x8 Inc
02.2013 - 01.2021
Branch Manager
Enterprise Rent-A-Car
05.2010 - 02.2013
Sales Manager
Summit Star Construction
06.2007 - 05.2010
Customer Service Representative
Bay Federal Credit Union
04.2005 - 06.2007
San Jose State University
Bachelor of Science from Business Management, Psychology
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