Summary
Overview
Work History
Education
Skills
Timeline
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Brian Roy

Summary

Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

9
9
years of professional experience

Work History

Shift Leader

SUBWAY®Restaurants
07.2023 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.

Grocery Team Member

Ideal Market
06.2020 - 06.2023
  • Kept cases and shelves clean and well-stocked by front-facing, checking codes, rotating and removing out-of-date products to achieve fresh and appealing display.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Retrieved items for customers and verified prices.
  • Maintained safe, clean and well-organized working and shopping environment by sweeping and mopping floors and complying with health and sanitation procedures adhering to safe work practices.
  • Unloaded produce items from truck, broke down pallets, loaded flats with proper produce items for placement on produce floor and checked produce on display for quality.
  • Monitored beer, liquor and wine departments to uncover any potential underage or intoxicated individual and deny sale of alcohol to offending persons.
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Operated cash register to accurately process and record customer payments.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Maintained dairy, produce, and bakery department stock level, taking products from cooler to sales floor, opening cases and stocking on shelves in appropriate locations.

Sandwich Artist

Subway
06.2019 - 06.2023
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.

Carpet Cleaning Technician

Dycarp
09.2014 - 09.2018
  • Mixed water and chemicals in containers to prepare cleaning solutions.
  • Operated steam cleaners to vacuum rugs and remove loosened dirt.
  • Identified appropriate spotting agents to use on persistent stains.
  • Cleaned home carpets, tile, grout, area rugs, mattresses and upholstery.
  • Operated extractor to remove excess suds and water from carpet and furniture.

Education

High School Diploma -

Ocean Lakes High School
Virginia Beach, VA
06.2013

Skills

  • Rewards Programs
  • Client Support
  • Employee Training and Supervision
  • Carpet Steaming and Shampooing
  • Kitchen Safety Standards
  • POS System Operations
  • Upholstery Cleaning
  • Carpet Varieties Knowledge
  • Supermarket Stocking
  • Quality Control Guidelines
  • Personal Protective Equipment
  • Repair Procedures

Timeline

Shift Leader

SUBWAY®Restaurants
07.2023 - Current

Grocery Team Member

Ideal Market
06.2020 - 06.2023

Sandwich Artist

Subway
06.2019 - 06.2023

Carpet Cleaning Technician

Dycarp
09.2014 - 09.2018

High School Diploma -

Ocean Lakes High School

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Brian Roy