Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Service ManagerWork Type
Full TimeLocation Preference
On-SiteLocation: TOWNSEND, MA, US
Open to relocation: Yes
Open To Work
Brian Sayball
TOWNSEND,MA
Work Preference
Summary
Dynamic Service Manager with a proven track record at MOMS, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective complaint resolution and streamlined operations. Skilled in multitasking and organization, I fostered a culture of accountability, driving continuous improvement and operational efficiency.
Overview
36
36
years of professional experience
Work History
Service Manager
MOMS Tyngsboro
Tyngsboro, MA
02.2025 - 09.2025
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Helped consolidate two businesses into one.
Service Manager
MOMS Chelmsford
North Chelmsford, MA
07.2018 - 06.2025
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
Transmission Builder/Trainer
Movaris Industries
Salem, NH
06.2018 - 07.2018
- Trained new employees on proper techniques and procedures for rebuilding transmissions, promoting a consistent standard of excellence within the team
- Prioritized tasks effectively under tight deadlines without sacrificing quality of workmanship or customer satisfaction levels achieved through completed projects.
- Maintained a well-organized workspace, ensuring easy access to tools and equipment for efficient work processes.
- Increased shop efficiency by implementing streamlined workflow processes and organization strategies.
President/Owner
Sayball Transmissions Inc.
Lowell, MA
03.1990 - 04.2018
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.
Education
High School Diploma -
Greater Lowell Vocational High School
Tyngsboro, MASkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
Accomplishments
- Supervised team of 4 staff members.
- Licensed Massachusetts motorcycle inspector.
Languages
English
Professional Working
Timeline
Service Manager
MOMS Tyngsboro
02.2025 - 09.2025
Service Manager
MOMS Chelmsford
07.2018 - 06.2025
Transmission Builder/Trainer
Movaris Industries
06.2018 - 07.2018
President/Owner
Sayball Transmissions Inc.
03.1990 - 04.2018
High School Diploma -
Greater Lowell Vocational High School