Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
AdministrativeAssistant
Open To Work

Brian Sayball

TOWNSEND,MA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Service Manager

Work Type

Full Time

Location Preference

On-Site
Location: TOWNSEND, MA, US
Open to relocation: Yes

Salary Range

$65000/yr - $95000/yr

Important To Me

Healthcare benefitsWork-life balanceCompany CulturePaid sick leavePaid time off

Summary

Dynamic Service Manager with a proven track record at MOMS, excelling in team leadership and problem-solving. Enhanced customer satisfaction through effective complaint resolution and streamlined operations. Skilled in multitasking and organization, I fostered a culture of accountability, driving continuous improvement and operational efficiency.

Overview

36
36
years of professional experience

Work History

Service Manager

MOMS Tyngsboro
02.2025 - 09.2025
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Helped consolidate two businesses into one.

Service Manager

MOMS Chelmsford
07.2018 - 06.2025
  • Analyzed service reports to identify areas of improvement.
  • Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
  • Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.

Transmission Builder/Trainer

Movaris Industries
06.2018 - 07.2018


  • Trained new employees on proper techniques and procedures for rebuilding transmissions, promoting a consistent standard of excellence within the team
  • Prioritized tasks effectively under tight deadlines without sacrificing quality of workmanship or customer satisfaction levels achieved through completed projects.
  • Maintained a well-organized workspace, ensuring easy access to tools and equipment for efficient work processes.
  • Increased shop efficiency by implementing streamlined workflow processes and organization strategies.

President/Owner

Sayball Transmissions Inc.
03.1990 - 04.2018
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols.
  • Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
  • Managed crisis situations effectively while minimizing disruption to daily operations.
  • Enhanced company performance by implementing strategic plans and overseeing daily operations.
  • Cultivated strong relationships with external partners to foster collaboration and maximize resources.
  • Prepared annual budget forecasts and monitored performance to meet organizational objectives.
  • Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
  • Inspired innovation by creating an environment that encouraged creative thinking and problem-solving capabilities.

Education

High School Diploma -

Greater Lowell Vocational High School
Tyngsboro, MA

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving

Accomplishments


  • Supervised team of 4 staff members.
  • Licensed Massachusetts motorcycle inspector.

Languages

English
Professional Working

Timeline

Service Manager

MOMS Tyngsboro
02.2025 - 09.2025

Service Manager

MOMS Chelmsford
07.2018 - 06.2025

Transmission Builder/Trainer

Movaris Industries
06.2018 - 07.2018

President/Owner

Sayball Transmissions Inc.
03.1990 - 04.2018

High School Diploma -

Greater Lowell Vocational High School

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Brian Sayball