Brian Shanks

• Supervised day-to-day operations to meet performance, quality and service expectations. Customer service, ringing register, stocking and pricing, completing resets. Interviewing and hiring and getting there on boarding completed.Scheduling, payroll and expenses, ordering all supplies as needed. Checking in purchase orders and putting away all paperwork. Putting in all work orders as needed with IT or Maintenence department. Building relationships with customers and making sure they are happy and find everything they need.

In charge of the daily operations, scheduling and payroll, hiring and training, ordering product, renting out pool tables and taking payments, cleaning. Making the rounds talking to the customers and making sure they were happy and see if they needed anything.

• Developed and implemented merchandising strategies to optimize product placement and visibility. Build relationships with the staff at the stores i took care of. Stocked shelves and built displays.

In charge of the toy, sporting goods and automotive departments. Hiring and scheduling for departments, stocking and pricing, setting planograms. Cross trained in all other departments to help out when needed. Ringing register when needed. Also helped unload trucks when needed, worked in the claims department to process return to vendor merchandise.

• Led daily operations to ensure efficient store performance and customer satisfaction.
• Developed staff training programs, enhancing team skills and service quality.
• Managed inventory levels through effective stock control and replenishment strategies.
• Implemented promotional campaigns, increasing sales and customer engagement.
• Fostered a positive work environment, promoting teamwork and employee morale.

• Led daily sales floor operations, ensuring optimal customer experience and team performance.
• Trained and mentored staff on product knowledge and effective selling techniques.
• Implemented inventory management strategies to maintain stock levels and reduce shrinkage.
• Developed staff schedules to maximize coverage during peak shopping hours.