Brian Smith
Hendersonville,NC
Summary
Accomplished Manager and Trainer at ATT, I excel in leadership and training program development, steering teams to service excellence and project planning. Spearheaded the Hurricane Helen restoration, demonstrating exceptional crisis management and team agility. My expertise in fiber repairs and employee mentorship underscores a blend of technical proficiency and motivational skills.
Developed management skills in collaborative and fast-paced environment, focusing on team leadership and operational strategies. Seeking to transition into new field where these skills can be applied to drive efficiency and success. Dedicated to adapting and thriving in diverse professional settings.
Overview
4
4
years of professional experience
Work History
Manager Network Services
ATT
11.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Managed and maintained leadership role during Hurricane Helen restoration.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Trainer
ATT
12.2020 - 11.2021
- Trained New to title service techs in installation and repair of copper plant.
- Trained New to title service techs on fiber repairs using ribbon splicing.
Education
High School Diploma -
East Henderson High School
Hendersonville, NC06-1994
Skills
- Service Excellence
- Training Program Development
- Leadership in Teams
- Project Planning
Timeline
Manager Network Services
ATT
11.2021 - Current
Trainer
ATT
12.2020 - 11.2021
High School Diploma -
East Henderson High School
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