Brian Smith
Woodside
Summary
Dedicated and adaptable professional with strong problem-solving capabilities, exceptional communication skills, and a commitment to delivering outstanding customer service. Proven ability to thrive in both independent and collaborative environments, consistently demonstrating punctuality and a willingness to learn. Equipped with extensive experience in customer-facing roles and a solid background in laboratory operations.
Overview
7
7
years of professional experience
Work History
Rental Coordinator
Bargoldstorage
Long Island City
10.2024 - Current
- Drove in sales
- Assistant in maintenance issues
- Handled many complexes all over the tri state area
- Professional customer service
- Computer Support
- Microsoft word and excel
- Coordinated rental agreements and ensured accurate documentation for customer transactions.
- Managed customer inquiries through phone and email, providing exceptional service.
- Scheduled facility maintenance and inspections to ensure operational readiness.
- Processed payments and maintained accurate records of account information.
- Assisted customers in selecting appropriate storage units based on needs.
- Collaborated with team members to streamline rental processes and improve efficiency.
- Resolved customer complaints or disputes related to rentals in a professional manner.
- Prepared invoices for each completed transaction and collected payments from customers.
- Scheduled preventative maintenance for all rented equipment as needed.
- Responded promptly to inquiries regarding availability of rental units or services.
Solutions Specialist
Petco
Rego Park
09.2023 - Current
- Cultivated a comprehensive understanding of products to effectively assist customers with inquiries and concerns.
- Managed a high volume of incoming communications, consistently meeting deadlines and response time objectives.
- Delivered exceptional customer service by proactively resolving issues and ensuring client satisfaction.
- Oversaw daily operations including scheduling, inventory management, and customer interactions to maintain store efficiency.
- Conducted regular audits and reconciliations of inventory to ensure accuracy and address discrepancies.
Lab Technician
Laboratory Testing Inc.
Woodside
10.2022 - 08.2023
- Organized and processed samples for laboratory testing, ensuring compliance with established protocols and standards.
- Maintained accurate and detailed documentation of results and contributed to data entry for client reports.
- Assisted in clerical tasks to support laboratory operations, enhancing overall efficiency.
Manager
Kitchen Plus More
Long Island City
03.2021 - 10.2022
- Drove sales through personalized recommendations and fostering customer relationships.
- Handled cash management, including drawer cash outs and daily deposits, ensuring accuracy and financial integrity.
- Maintained store cleanliness and organization to enhance the shopping experience.
Relief Manager
Public Storage
Long Island City
12.2020 - 03.2022
- Assisted customers with inquiries and issues, fostering a positive service environment.
- Conducted tours of available units, effectively communicating features and benefits to potential customers.
- Maintained organization and cleanliness of the storage facility, ensuring a welcoming atmosphere.
Shipping and Receiving Clerk
Treat House
New York
09.2018 - 08.2019
- Coordinated the packing and shipment of customer orders, ensuring timely and accurate delivery.
- Managed communication with shipping services (UPS, FedEx, USPS) and addressed customer inquiries via phone and email.
- Assisted in the preparation of orders, contributing to overall production efficiency.
Education
Bachelor's degree - Criminal Justice
CUNY LaGuardia Community College
Long Island, NY07.2025
Skills
- Customer Service
- Laboratory Experience
- Problem Solving
- Computer Proficiency
- Cash Handling
- Retail Sales
- Administrative Skills
- Quality Assurance
- Service Technician
- PeopleSoft
- Microsoft Word
- Case management
- Data entry
- Microsoft Excel
- Inventory management
- Effective communication
- Problem solving
- Attention to detail
- Scheduling and planning
- Lease negotiation
- Office management
Timeline
Rental Coordinator
Bargoldstorage
10.2024 - Current
Solutions Specialist
Petco
09.2023 - Current
Lab Technician
Laboratory Testing Inc.
10.2022 - 08.2023
Manager
Kitchen Plus More
03.2021 - 10.2022
Relief Manager
Public Storage
12.2020 - 03.2022
Shipping and Receiving Clerk
Treat House
09.2018 - 08.2019
Bachelor's degree - Criminal Justice
CUNY LaGuardia Community College