Brian Snitch
St. Petersburg,FL
Summary
Results-driven store, hotel, and restaurant manager with strong expertise in inventory management and team development. Proven track record of enhancing guest experiences while ensuring operational efficiency. Skilled in optimizing processes to drive profitability and customer satisfaction.
Overview
23
23
years of professional experience
Work History
Store Manager
Redington Beach Liquors
Redington Beach , FL
07.2023 - Current
- Managed daily operations of a busy liquor store environment.
- Supervised staff to ensure excellent customer service standards.
- Organized inventory and conducted regular stock assessments.
- Trained new employees on store policies and procedures.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
Director of F&B
Treasure Island Beach Resort
Treasure Island, FL
03.2021 - 07.2023
- Managed food and beverage operations in a luxury beachfront resort.
- Trained and mentored staff to enhance service quality and efficiency.
- Designed seasonal menus that reflect local flavors and trends.
- Established quality standards for food preparation, presentation and customer service in order to enhance the dining experience.
- Prepared periodic reports on operational costs, profits and losses, sales trends and customer feedback to senior management.
- Reviewed customer complaints and suggestions promptly and took appropriate action accordingly.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Tasting Room Manager
Paradocx Vineyards
Landenberg, Pennsylvania
12.2019 - 03.2021
- Coordinated wine tastings and events to enhance guest experiences.
- Oversaw inventory management for wines and merchandise in tasting room.
- Collaborated with winemakers to promote new releases to customers.
- Assisted in marketing efforts through social media engagement and promotions.
- Resolved any customer complaints or issues promptly and professionally.
- Planned special events such as wine tastings, classes, and dinners.
- Trained staff on customer service standards and proper pouring techniques.
- Created promotional materials such as flyers, emails, newsletters.
- Attended local festivals and events to represent the brand.
Assistant General Manager
Back Burner Restaurant
Hockessin, Delaware
10.2014 - 12.2019
- Supervised daily restaurant operations and staff to ensure smooth service.
- Coordinated staff schedules to optimize service during peak dining periods.
- Trained new employees on customer service standards to ensure consistent guest experience.
- Resolved customer complaints promptly to maintain high levels of guest satisfaction.
- Implemented health and safety protocols for food handling and cleanliness compliance.
- Managed inventory and ordered supplies to maintain optimal stock levels.
- Helped team develop specialized projects, events and promotions.
- Performed administrative tasks such as filing paperwork, preparing documents.
General Manager
Newport Tavern
Wilmington, Delaware
09.2010 - 10.2014
- Oversaw inventory management and supplier relationships for food and beverage.
- Trained and mentored staff to enhance customer service skills.
- Coordinated marketing initiatives to promote restaurant events and specials.
- Handled customer inquiries and resolved complaints promptly and effectively.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Owner
Back Street Cafe
Ocean View, Delaware
11.2003 - 02.2010
- Oversaw financial management, including budgeting and expense tracking.
- Managed daily operations of business, including hiring and training staff.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Led startup and creation of operational procedures and workflow planning.
Education
High School Diploma -
Delcastle High School
Wilmington, DE06-1998
Skills
- Inventory management
- Staff training
- Customer service
- Sales forecasting
- Cash handling
- Supplier negotiation
- Operations management
- Event planning
- Problem solving
- Team leadership
- Systems and software expertise
- Operational budgeting
- Marketing and promotions
- Hospitality and accommodation
- Payroll management
- Food safety
- Menu development
- Wine history
- Food cost analysis
Timeline
Store Manager
Redington Beach Liquors
07.2023 - Current
Director of F&B
Treasure Island Beach Resort
03.2021 - 07.2023
Tasting Room Manager
Paradocx Vineyards
12.2019 - 03.2021
Assistant General Manager
Back Burner Restaurant
10.2014 - 12.2019
General Manager
Newport Tavern
09.2010 - 10.2014
Owner
Back Street Cafe
11.2003 - 02.2010
High School Diploma -
Delcastle High School