Brian Stephens
Dixon,US
Summary
Service-focused Transportation Manager with superb background in logistics management. Highly skilled at efficiency management, cost reduction and performance maximization. Dedicated to continuous productivity improvements through training as well as timely and efficient transportation operations. Stellar problem-solving and critical thinking skills.
Overview
12
12
years of professional experience
Work History
Manager Tranportation Operations
U.S. Postal Service, USPS
San Francisco, CA
12.2018 - Current
- Supervised department personnel by assigning and directing daily tasks as well as evaluating performance to enhance productivity and resolve problems.
- Prepared and updated employees' daily work schedules and resolved delivery problems.
- Observed staff to review compliance and safety to minimize losses due to violations or damage.
- Communicated with customer service and sales teams to improve productivity and service ratings.
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
- Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
Supervisor Transportation Operations
U.S. Postal Service, USPS
San Francisco, CA
05.2012 - 11.2018
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Supervised 55+ drivers over a shift to move mail from a large distribution center to smaller stations.
- Investigated all accidents and preformed root cause analysis to determine at fault.
- Issued discipline to drivers for violations of Postal policy.
- Coordinated with Manager Distribution Operations to ensure Proper loading of mails onto trailers for scheduled dispatch times.
- Coordinated with Airline freight houses to ensure inbound mail was picked up timely
Supervisor of Distribution Operations
U.S. Postal Service, USPS
San Francisco, CA
03.2010 - 04.2012
- Increased efficiency and effectively supervised 18-25 team members to achieve optimal productivity.
- Supervised different machine types and Mail products to ensure separation was correct and that mail was dispatched from machines to meet truck schedule.
- Monitored employee productivity to meet operations needs.
- Provided Safety/Service talks to employees.
- Monitored Safety standards of all employees.
Education
History
Olympic College
Bremerton, WASkills
- Cost Control
- Hazardous Material Tracking
- Standards Documentation
- Receiving Oversight
- Program Optimization
- Service Provider Communication
- Web-Based Logistics Information Systems
- Focus and Follow-Through
- Customer Satisfaction
- Logistics Database Management
- Worker Supervision
- Problem Anticipation and Resolution
- Originality and Creativity
- Warehouse Inspections
- Records Organization and Management
- Administrative Management
- Department Oversight
- Service Improvement Analysis
- Warehouse Safety Programs
- Interdepartmental Collaboration
- Vehicle Flow Monitoring
- Root Cause Analysis
- Process Monitoring
- Workforce Management
- Data Interpretation
- Quarterly Reviews
- Corrective Actions
- Staff Development
- Desktops, Laptops and Mobile Devices
- Resolving Shipping and Delivery Problems
- Route Optimization
- Customer Relations
- Lean Six Sigma yellow belt certified
Timeline
Manager Tranportation Operations
U.S. Postal Service, USPS
12.2018 - Current
Supervisor Transportation Operations
U.S. Postal Service, USPS
05.2012 - 11.2018
Supervisor of Distribution Operations
U.S. Postal Service, USPS
03.2010 - 04.2012
History
Olympic College
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