Brian Stupakevich
Auto Body Service Advisor
Astoria,NY
Summary
I am a salesman first and foremost, because if the customer can't trust myself or the company, they won't get repairs done with us. After I have captured the customer, I then provide an airtight estimate that is profitable, and fair to the customer. Every other part of the job I can take care of with ease, customer updates, parts orders, supplements, and insurance agents for example.
Overview
9
9
years of professional experience
Work History
Auto Body Estimator
Joe Hudsons Collision Center
06.2021 - 07.2024
- Made sure I was giving competive prices for repair work, in the order of making money, and then keeping the customer happy.
- Collaborated with technicians to ensure a comprehensive understanding of required repairs, resulting in more accurate estimates and as few supplements as possible.
- Developed strong relationships with insurance adjusters to facilitate smooth claim processing for clients, and made sure they paid down to the penny for any and all repair work we did related to the claim.
- Worked with high end clientele, and successfully made them happy at a 96% CSI rating.
Auto Body Shop Manager
Gotham City Collision
09.2018 - 04.2020
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Reduced average repair time with thorough monitoring of workflow and technician performance.
- Mentored junior technicians, providing guidance on best practices in auto body repair techniques.
- Increased overall profitability through effective cost control measures, such as managing inventory and reducing waste materials.
Auto Body Apprentice
Precision Auto Works
11.2015 - 04.2017
- Performed thorough vehicle inspections to identify damage extent, determining appropriate repair methods accordingly.
- Improved customer satisfaction by providing high-quality auto body repairs and timely service.
- Managed inventory levels of parts and materials needed for daily operations, maintaining optimal stock levels.
Education
High School Diploma -
Bronx High School Of Science
Bronx, NY 05.2001 -
Skills
Vehicle Inspection
Parts Ordering
Damage Assessment
Cost Estimation
Detail Oriented
Repair Planning
Estimating Software
Upholstery Repair
Suspension Repair
Insurance procedures
Claims Processing
Labor Costing
Diagnostic Tools
Teamwork and Collaboration
Time Management
Problem-solving abilities
Multitasking Abilities
Languages
Spanish
Limited Working
Timeline
Auto Body Estimator
Joe Hudsons Collision Center
06.2021 - 07.2024
Auto Body Shop Manager
Gotham City Collision
09.2018 - 04.2020
Auto Body Apprentice
Precision Auto Works
11.2015 - 04.2017
High School Diploma -
Bronx High School Of Science
05.2001 -