Crystal Smith
Augusta,GA
Summary
A seasoned Auto Body Estimator and Claims Adjuster, I bring a proven track record from Rick's Paint and Body and Augusta Richmond County, enhancing customer satisfaction and streamlining claims processes. Expert in estimating software and exceptional at relationship building, I've significantly improved claim resolution times, demonstrating unparalleled attention to detail and teamwork.
Overview
14
14
years of professional experience
Work History
Auto Body Estimator
Rick's Paint and Body
Martinez, CA
07.2024 - Current
- Served as a liaison between customers, insurance companies, and the repair team to facilitate clear communication regarding project expectations and timelines.
- Educated customers on the details of their repair estimates, fostering trust and transparency between clients and the auto body shop.
- Examined vehicles to determine extent of damage and repairs required.
- Oversee and write estimates for all types of auto damage claims and total losses.
- Experienced in CCC One, Mitchell and Nexsyis programs.
Claims Adjuster
Augusta Richmond County
Augusta, GA
10.2018 - 06.2024
- Researched claims and incident information to deliver solutions and resolve problems.
- Examined claims forms and other records to determine liability against Augusta Georgia.
- Answered citizens questions regarding liability.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and claim coverage.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for government and citizens property, in need of repairs after an incident.
- Facilitated smooth transitions for citizens during the claim process by liaising between various departments, ensuring all parties were informed and engaged.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the government.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to government policies.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Collaborated with legal teams to defend against fraudulent claims, saving government resources and tax funds while maintaining its reputation.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Maintained contact with claimants throughout their auto repairs.
- Identified suspicious losses and contacted manager for investigative assistance.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Verified insurance claims and determined fair amount for settlement.
- Achieved cost savings through successful subrogation efforts, recovering funds from responsible parties in various claims scenarios.
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Established productive working relationships with public officials and law enforcement officers.
- Visited customer locations to evaluate damage and provided cost estimates for remediation.
- Testified on behalf of the local government as part of criminal and civic proceedings.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
Insurance Agent
Advanced Insurance Services Inc
Waynesboro, GA
08.2010 - 10.2018
- Maintained high standards of customer service by building relationships with clients.
- Finalized sales and collected necessary deposits.
- Collected premiums on or before effective date of coverage.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Wrote multiple different lines of Business and managed six agency locations.
Education
High School Diploma -
Augusta Technical College
Augusta, GA05.2017
Skills
- Estimating Software
- Detail Oriented
- Parts Ordering
- Paint Matching
- Suspension Repair
- Vehicle Inspection
- Damage Assessment
- Repair Planning
- Cost Estimation
- Collision repair
- Insurance knowledge
- Insurance procedures
- Claims Processing
- Diagnostic Tools
- Structural analysis
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Computer Skills
- Organizational Skills
- Team Collaboration
- Effective Communication
- Relationship Building
- Safety Procedures
- Self Motivation
- Interpersonal Skills
- Professionalism
- Quality Control
- Problem-solving aptitude
License
Georgia P&C Adjuster license-Active
Timeline
Auto Body Estimator
Rick's Paint and Body
07.2024 - Current
Claims Adjuster
Augusta Richmond County
10.2018 - 06.2024
Insurance Agent
Advanced Insurance Services Inc
08.2010 - 10.2018
High School Diploma -
Augusta Technical College