Brian Tarwater
Dexter
Summary
Dynamic Service Manager with a proven track record at Goodyear Tire & Rubber, excelling in customer service and team leadership. Enhanced client satisfaction through effective conflict resolution and proactive communication, resulting in increased repeat business. Skilled in workflow management and fostering strong vendor relationships to optimize service operations.
Professional service leader with strong focus on team collaboration and achieving results. Skilled in problem-solving, customer relations, and process optimization. Adaptable to changing needs and reliable in delivering high-quality outcomes. Known for effective communication, conflict resolution, and driving continuous improvement initiatives.
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
15
15
years of professional experience
Work History
Service Manager
Goodyear Tire & Rubber
03.2018 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Implemented strategies to increase customer service satisfaction ratings.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Service Manager
Firestone Auto Care
06.2015 - 03.2018
- Met with customers to discuss service needs and develop effective and practical solutions.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Monitored service staff performance and provided feedback for improvement.
- Analyzed service reports to identify areas of improvement.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
Service Manager
F.X Caprara Volkswagon
08.2010 - 04.2015
- Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Pioneered sustainability initiative within service operations, reducing waste and promoting eco-friendly practices.
Education
High School Diploma -
Lyme Central
Chaumont, NY06-1989
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Time management
- Conflict resolution
- Workflow management
- Team collaboration and leadership
Timeline
Service Manager
Goodyear Tire & Rubber
03.2018 - Current
Service Manager
Firestone Auto Care
06.2015 - 03.2018
Service Manager
F.X Caprara Volkswagon
08.2010 - 04.2015
High School Diploma -
Lyme Central
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