Brian Torres
Warwick,RI
Summary
Branch Operations Manager dedicated to increasing efficiency, streamlining procedures and improving employee morale with hands-on leadership style. Over 10 years of progressive Leadership experience.
Overview
14
14
years of professional experience
Work History
Operations Manager
Superior Fence & Rail Of Rhode Island
05.2023 - Current
- Supervised warehouse operations by managing employees during shifts.
- Loaded, unloaded, and sorted Fence as part of accurate and efficient weekly shipments.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Trained employees on equipment operation and safety protocols.
- Interacted with guests in friendly and knowledgeable way.
Branch Operations Manager
United Site Services / Sonco Worldwide
01.2015 - 05.2023
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Performed monthly compliance checks.
- Assessed employee performance and developed improvement plans.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained branch files for major accounts, investments and employees.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Foreman
Wood And Wire Fence CO
04.2010 - 11.2014
- Inspected completed work to verify quality standards and compliance with criteria.
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Handled issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Checked equipment to determine if maintenance was required.
- Used hand tools and instruments to take measurements.
- Dug holes and trenches to position fences correctly.
Education
GED -
Central High School
Providence, RI06.2006
Skills
- Customer Service
- Health and Safety Compliance
- Incidents Management
- Inventory Management
- Resource Management
- Project Management
- Corrective Action Planning
- Employee Relations
- Employee Interviewing
- Leadership Development
Languages
English
Native or Bilingual
Spanish
Full Professional
Portuguese
Full Professional
Timeline
Operations Manager
Superior Fence & Rail Of Rhode Island
05.2023 - Current
Branch Operations Manager
United Site Services / Sonco Worldwide
01.2015 - 05.2023
Foreman
Wood And Wire Fence CO
04.2010 - 11.2014
GED -
Central High School
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