Brian Turner
Shawnee
Summary
Professional and results-driven hospitality professional prepared for supervisory responsibilities. Strong focus on team collaboration and achieving consistent results. Skilled in mixology, customer service, and inventory management. Reliable and adaptable, able to meet changing needs and maintain high standards.
Overview
10
10
years of professional experience
Work History
Bartender/Manager
Jefferson's
Lenexa, KS
03.2023 - Current
- Directed daily bar operations, optimizing workflows to enhance service speed and customer satisfaction.
- Trained and mentored bartending staff, fostering a culture of excellence and teamwork in service delivery.
- Implemented inventory management practices, reducing waste while ensuring the availability of popular beverages.
- Developed creative cocktail menus that aligned with seasonal trends, increasing customer engagement and repeat visits.
- Resolved customer complaints proactively, turning potential issues into opportunities for positive guest interactions.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
Customer Success Manager
EverCharge
Oakland, CA
07.2019 - 08.2023
- Cultivated strong client relationships by proactively addressing concerns and promoting product adoption strategies.
- Directed onboarding processes that empowered clients to utilize services effectively from day one.
- Analyzed customer feedback to identify opportunities for improvements in product offerings and support services.
- Collaborated cross-functionally with sales and technical teams to align client needs with company solutions.
Bartender
Tate’s on Moro
Manhattan, KS
07.2017 - 05.2018
- Resolved guest issues promptly, transforming challenges into opportunities for memorable customer experiences and loyalty.
- Engaged with guests to build rapport, fostering a welcoming atmosphere that encourages return visits regularly.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender, Mixologist
Wine Dive & Kitchen
Manhattan, KS
08.2017 - 03.2018
- Crafted innovative cocktail recipes that enhanced guest experiences and increased beverage sales significantly.
- Fostered strong relationships with patrons, enhancing loyalty through personalized service and attentive engagement.
- Managed cash handling procedures diligently, guaranteeing accurate transactions and financial accountability at the end of each shift.
Bartender
Tallgrass Taphouse
Manhattan, KS
05.2017 - 11.2017
Security, Bartender
Tubby’s Sports Bar & Grill
Manhattan, KS
06.2016 - 06.2017
Education
Bachelor of Science - Industrial/Organizational Psychology, Business
Kansas State University
05-2018
Skills
- Team motivation
- Customer engagement
- Clear and effective communication
- Complex Problem-solving
- Highly reliable
- Engaging personality
Affiliations
- Phi Mu Alpha Sinfonia – Tau Chapter
- Historian January, 2014 – January, 2015 Compiled past and current records for the chapter, aided in planning events, managed a chapter scrapbook as well as a chapter poster board in the McCain School of Music
- President January, 2015 – January, 2016 Led chapter meetings and executive board meetings, represented Phi Mu Alpha as a liaison between other music organizations, reformed the new membership process of the fraternity; introducing a more efficient education process and increased member retention rates
- Alumni Relations Officer January, 2016 – January, 2017 Represented the chapter as the liaison between current and alumni members, coordinated alumni events and managed the alumni newsletter
Leadership
- Kansas State University Marching Band
- Marching Pride Scholar 2014-2016
- Assistant Section Leader, Trumpet Section Fall, 2016
Timeline
Bartender/Manager
Jefferson's
03.2023 - Current
Customer Success Manager
EverCharge
07.2019 - 08.2023
Bartender, Mixologist
Wine Dive & Kitchen
08.2017 - 03.2018
Bartender
Tate’s on Moro
07.2017 - 05.2018
Bartender
Tallgrass Taphouse
05.2017 - 11.2017
Security, Bartender
Tubby’s Sports Bar & Grill
06.2016 - 06.2017
Bachelor of Science - Industrial/Organizational Psychology, Business
Kansas State University